We will be performing maintenance on our Redis caching infrastructure to enhance system performance and stability. No downtime is expected, but brief service hiccups may occur during the maintenance window. Posted on
Jul 17, 2025 - 16:23 CEST
Resolved -
A fix has been implemented and the issue is now resolved.
Er is een oplossing geïmplementeerd en het probleem is nu opgelost.
Jul 16, 13:08 CEST
Investigating -
We are currently investigating an issue preventing users from announcing PostNL Mailbox labels correctly. A QR code might be returned in place of the expected label.
We will provide further updates as soon as possible.
___
We onderzoeken momenteel een probleem waardoor gebruikers PostNL Mailbox labels niet correct kunnen aankondigen. Er kan een QR-code worden teruggestuurd in plaats van het verwachte label.
We zullen zo snel mogelijk verdere updates geven.
Jul 16, 12:11 CEST
Completed -
The scheduled maintenance has been completed.
Jul 15, 21:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 CEST
Scheduled -
We will be performing maintenance on our Redis caching infrastructure to enhance system performance and stability. No downtime is expected, but brief service hiccups may occur during the maintenance window.
Jul 15, 14:35 CEST
Identified -
We received reports of issues when creating labels with PostNL Easy Return method. The issues seem to arise from the carrier side. We are in contact with the carrier and we will share further updates about the state of the resolution of the issue soon.
We hebben meldingen ontvangen van problemen bij het maken van labels met de Easy Return-methode van PostNL. De problemen lijken zich voor te doen aan de kant van de vervoerder. We hebben contact met de vervoerder en zullen binnenkort meer updates geven over de oplossing van het probleem.
Jul 14, 14:31 CEST
Completed -
The scheduled maintenance has been completed.
Jul 9, 20:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:00 CEST
Scheduled -
Our team will perform scheduled maintenance on the Orders Service database to improve system performance and reliability.
During this time, some features related to order processing (such as order import, order view, Pack & Go, and the Orders API) may be temporarily unavailable or experience delays.
We expect minimal disruption, but a maintenance window of up to 30 minutes is reserved in case any issues arise.
Jul 4, 15:04 CEST
Resolved -
The incident has been resolved. El incidente se ha resuelto.
Jul 9, 14:35 CEST
Monitoring -
A fix has been implemented and we are monitoring the outcome. Se ha implementado una solución y estamos supervisando el resultado.
Jul 9, 11:54 CEST
Investigating -
We are currently investigating an issue preventing users from announcing labels.
Estamos investigando una incidencia que impide a los usuarios crear etiquetas.
Jul 8, 14:58 CEST
Identified -
The carrier is experiencing connection issues. As soon as we receive any updates or further information from the carrier, we will promptly inform our users.
El transportista está experimentando problemas de conexión. Seguiremos enviando actualizaciones tan pronto como recibamos más información por parte del transportista.
Jul 7, 11:52 CEST
Identified -
The carrier is experiencing connection issues. As soon as we receive any updates or further information from the carrier, we will promptly inform our users.
El transportista está experimentando problemas de conexión. Seguiremos enviando actualizaciones tan pronto como recibamos más información por parte del transportista.
Jul 7, 11:51 CEST
Resolved -
This incident has been resolved.
Jul 7, 11:15 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 7, 10:04 CEST
Identified -
We have received reports of Sendcloud panel loading slow. We have identified the issue and will soon share details regarding the resolution.
Jul 7, 09:37 CEST
Investigating -
We are currently experiencing intermittent issues affecting some customers in Germany when accessing tracking pages and return portals.
The impact is limited and does not affect all users. Our engineering team is actively working to resolve the issue as quickly as possible.
We are in contact with our upstream provider and collaborating to fix the problem, but we do not expect to have further updates before Monday.
Derzeit kommt es zu vereinzelten Problemen beim Zugriff auf Tracking-Seiten und Retourenportale für einige Kunden in Deutschland.
Die Auswirkungen sind begrenzt und betreffen nicht alle Nutzer. Unsere Entwickler arbeiten aktiv daran, das Problem so schnell wie möglich zu beheben.
Wir stehen in Kontakt mit unserem upstream anbieter und arbeiten gemeinsam an einer Lösung. Vor Montag rechnen wir jedoch nicht mit weiteren Updates.
Jul 4, 16:13 CEST