We want to inform you in advance about scheduled maintenance on the Sendcloud platform that may temporarily impact your services.
Date: Wednesday, 25th of March
Time: 23:30 – 03:30 (CET)
During this period, you will not be able to access your Sendcloud account or features. This includes label creation, tracking, carrier integrations, service points, and checkout API.
Any orders placed during this time will automatically appear in your incoming orders view after the maintenance window; no extra action is required.
This maintenance is part of our ongoing efforts to ensure platform stability and performance, helping you process orders reliably and efficiently, especially during peak periods.
To minimize disruption to your shipping, we recommend:
- Creating shipping labels in advance if possible.
- Informing your customers about potential delays.
- Scheduling pickups or returns outside the maintenance window.
- Dynamic Checkout API or Service Points API: create a fallback for the maintenance windows to avoid errors in your checkout. Find out more on how to do this here.
- Service point methods in checkout: the map will not be available for selecting a service point. To avoid errors, temporarily disable service points options in your checkout.
We understand that uninterrupted service is critical to your business, and we appreciate your patience as we make these important updates.
If you have any questions or need assistance, please reach out to our customer support team.
Thank you for your understanding.
Your Sendcloud Team
Posted on
Feb 20, 2026 - 14:20 CET