Integrations - Issues with shop feedback and order import

Incident Report for Sendcloud

Resolved

This issue has been resolved.

Posted Jul 15, 2024 - 15:32 CEST

Monitoring

A fix has been implemented, and we are monitoring the results.

Posted Jul 15, 2024 - 14:28 CEST

Identified

More connections have ben observed with the issue, Amazon, Bol and the Sendcloud API.
We have This issue has been identified and a fix is being implemented.

Posted Jul 15, 2024 - 13:58 CEST

Investigating

Currently, there are ongoing issues pertaining to order import and order feedback functionalities across Magento, Shopify, and Lightspeed integrations. We are currently investigating this issue.

Posted Jul 15, 2024 - 13:42 CEST

This incident affected: Affected market (GLOBAL) and Integrations (Amazon, Bol.com, Lightspeed eCommerce, Magento V2, Sendcloud API, Shopify).