Third-party issue: DHL eCommerce - Label announcement issues

Incident Report for Sendcloud

Resolved

This incident has been resolved.
Posted Sep 11, 2025 - 08:30 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 10, 2025 - 20:12 CEST

Investigating

We are currently investigating an issue preventing direct contract users from announcing labels.
Posted Sep 10, 2025 - 17:05 CEST
This incident affected: Affected market (AT, BE, DE, ES, FR, IT, NL) and Carriers (DHL eCommerce).