Third-party issue: [Exact Online] - Order import issues
Incident
Report for Sendcloud
Resolved
This issue has been resolved. If you're still encountering problems with order import, please contact our support team for assistance.
Update
We have been actively monitoring the order import process and have observed that the system is steadily recovering.
Our team will continue to monitor it closely until the order import service is fully restored and performing as expected.
Thank you for your patience and understanding during this incident.
Our team will continue to monitor it closely until the order import service is fully restored and performing as expected.
Thank you for your patience and understanding during this incident.
Update
The issue with Exact Online has stabilized and order importing will soon return to normal.
We are still monitoring a small number of users who are hitting API rate limits.
Thank you for your continued patience and understanding.
We are still monitoring a small number of users who are hitting API rate limits.
Thank you for your continued patience and understanding.
Update
We have implemented several mitigations and are working closely with Exact Online to monitor the situation. We expect improvement starting tomorrow, with further stabilization anticipated by Monday.
Thank you for your patience, we’ll continue to monitor closely and share updates as we have them.
Thank you for your patience, we’ll continue to monitor closely and share updates as we have them.
Identified
This issue has been identified and a fix is being implemented.
Update
We are continuing to actively investigate the issue.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating an issue preventing orders being imported from Exac Online integrations.
This incident affected: Affected market (GLOBAL) and Integrations (Exact Online).