Important: Upcoming Scheduled Maintenance – Temporary Service Downtime
Scheduled Maintenance
Report for Sendcloud
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
We want to inform you in advance about scheduled maintenance on the Sendcloud platform that may temporarily impact your services.
Maintenance Window
Date: Wednesday 20th
Time: 23:30 – 03:30 (CET)
During this period, you will not be able to access your Sendcloud account or features. This includes label creation, tracking, carrier integrations, service points and checkout API.
Any orders placed during this time will automatically appear in your incoming orders view after the maintenance window, no extra action required.
This maintenance is part of our ongoing efforts to ensure platform stability and performance, helping you process orders reliably and efficiently, especially during peak periods.
To minimize disruption to your shipping, we recommend:
Creating shipping labels in advance if possible.
Informing your customers about potential delays.
Scheduling pickups or returns outside the maintenance window.
Dynamic Checkout API or Service Points APIs: Create a fallback for the maintenance windows to avoid errors in your checkout. Find out more on how to do this here: https://support.sendcloud.com/hc/en-us/articles/25077415266705-Checkout-API-fallback-method
Service point methods in checkout: The map will not be available for service point selection. To avoid errors, temporarily disable service points options in your checkout.
We understand that uninterrupted service is critical to your business, and we appreciate your patience as we make these important updates.
If you have any questions or need assistance, please reach out to our customer support team
Thank you for your understanding.
Your Sendcloud Team
Maintenance Window
Date: Wednesday 20th
Time: 23:30 – 03:30 (CET)
During this period, you will not be able to access your Sendcloud account or features. This includes label creation, tracking, carrier integrations, service points and checkout API.
Any orders placed during this time will automatically appear in your incoming orders view after the maintenance window, no extra action required.
This maintenance is part of our ongoing efforts to ensure platform stability and performance, helping you process orders reliably and efficiently, especially during peak periods.
To minimize disruption to your shipping, we recommend:
Creating shipping labels in advance if possible.
Informing your customers about potential delays.
Scheduling pickups or returns outside the maintenance window.
Dynamic Checkout API or Service Points APIs: Create a fallback for the maintenance windows to avoid errors in your checkout. Find out more on how to do this here: https://support.sendcloud.com/hc/en-us/articles/25077415266705-Checkout-API-fallback-method
Service point methods in checkout: The map will not be available for service point selection. To avoid errors, temporarily disable service points options in your checkout.
We understand that uninterrupted service is critical to your business, and we appreciate your patience as we make these important updates.
If you have any questions or need assistance, please reach out to our customer support team
Thank you for your understanding.
Your Sendcloud Team
This scheduled maintenance affected: Sendcloud (Sendcloud Panel, Sendcloud website, Sendcloud Email Services, Sendcloud Service points, Tracking page, Sendcloud Chat, Sendcloud Phone, Sendcloud Payments, Sendcloud Infrastructure, Sendcloud Returns, Sendcloud Analytics, Dynamic Checkout Form, Sendcloud Print Settings, Shipping Intelligence (Tracey), Dynamic Checkout API, Sendcloud Insurance), Integrations (Afterbuy, Amazon, BigCommerce, Bol, CCV shop, CDiscount, ChannelEngine, Craft Commerce, Decathlon BE, Ebay, Ecwid by Lightspeed, ePages, Etsy, Exact Online, Goedgepickt, JouwWeb, JTL-Shop, Kaufland, Lightspeed eCommerce, Magento V1, Magento V2, MijnWebWinkel, Mirakl, Mirakl Connect, Odoo, OnBuy.com, OpenCart, Oxid 4, Oxid 6, Peoplevox, Plentymarkets, Prestashop, Pulpo WMS, Salesforce Commerce Cloud, Sendcloud API, Shopify, Shopware 5, Shopware 6, Shopware 6 Cloud, Squarespace, Tilroy, TikTok Shop, Webador, Weclapp, Wish, Wix, WooCommerce, Holded, Picqer, ShipHero, Thirty bees, ePages Beyond, Linnworks, Blokker Connect, Odoo Native), Affected market (GLOBAL, AT, BE, DE, ES, FR, IT, NL, UK), and Carriers (Amazon Shipping, Asendia, Bpost, Bring, BRT, Budbee, Chronopost, Colis Privé, Colissimo, Correos, Correos Express, CTT Express, Delivengo, Deutsche Post, DHL Benelux, DHL Express, DHL Germany, DHL Parcel Iberia, DHL Freight, DPD, DPD Austria, DPD France, DPD Local, DPD UK, Evri UK, Evri C2C UK, Europaket, FedEx, FedEx Crossborder, Cycloon, Geodis, GLS, GLS Netherlands, Hermes Germany, InPost Spain, InPost GB, Lettre Suivie, Mondial Relay, MHI, MRW, Nacex, Packs, Parcelforce, Austrian Post, Poste Italiane Delivery, Poste Italiane, PostNL, Quicargo, Royal Mail, SEUR, Spring, TIPSA, TNT Italy, Trunkrs, UPS, Viatim, Yodel, Verzenden via Bol.com, DHL Parcel GB, Evri International, InPost Poland, GLS Italy, DHL eCommerce, DHL 2 Man Handling, GLS Spain, CIRRO E-Commerce, Cainiao, Colissimo EC2C, Dachser, DB Schenker, Der Kurier, GLS Europe, InPost Italy, HIVED, Jongstra Transport, LandMark Global, Paack, PLX Parcel Logistics, PostNL Extra@Home, PostNord, Relais Colis, Sendcloud, SkyNet SkyMail, Transforce, Transmission).