Third-party issue: CAINIAO - Label announcement issues | Problema al generar etiquetas

Incident Report for Sendcloud

Resolved

This incident has been resolved.
Posted Jan 30, 2026 - 11:54 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 30, 2026 - 10:41 CET

Investigating

We are currently investigating an issue preventing users from announcing labels when using our Sendcloud Rates.

Estamos investigando una incidencia que impide a los usuarios crear etiquetas con nuestras tarifas de Sendcloud.
Posted Jan 30, 2026 - 09:44 CET
This incident affected: Affected market (ES) and Carriers (Cainiao).