Third-party issue: [Colissimo] - Carrier services down | Services du transporteur indisponibles

Incident Report for Sendcloud

Resolved

Ce problème a été résolu.

This issue has been resolved.
Posted Dec 23, 2025 - 13:00 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 22, 2025 - 23:19 CET

Update

EN - Colissimo is currently experiencing a major outage. We are awaiting confirmation and further details from the carrier. At this time, label creation is not possible, and all Colissimo services are unavailable.

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FR - Colissimo rencontre actuellement une panne majeure. Nous sommes en attente de confirmation et de plus amples informations de la part du transporteur. Pour le moment, la création d’étiquettes est impossible et l’ensemble des services Colissimo est indisponible.
Posted Dec 22, 2025 - 16:01 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 22, 2025 - 16:01 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 22, 2025 - 15:09 CET

Update

EN - Colissimo is currently experiencing a major outage. We are awaiting confirmation and further details from the carrier. At this time, label creation is not possible, and all Colissimo services are unavailable.

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FR - Colissimo rencontre actuellement une panne majeure. Nous sommes en attente de confirmation et de plus amples informations de la part du transporteur. Pour le moment, la création d’étiquettes est impossible et l’ensemble des services Colissimo est indisponible.
Posted Dec 22, 2025 - 10:54 CET

Investigating

We are currently investigating an issue preventing users from announcing labels.

Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes.
Posted Dec 22, 2025 - 08:40 CET
This incident affected: Affected market (FR) and Carriers (Colissimo).