Degraded Performance in Order Imports
Incident
Report for Sendcloud
Resolved
This incident has been resolved.
Update
The issue has been resolved for the affected integrations, with the exception of Shopify.
We are continuing to investigate why Shopify users may still be experiencing issues with order imports.
We will provide further updates as soon as more information becomes available.
We are continuing to investigate why Shopify users may still be experiencing issues with order imports.
We will provide further updates as soon as more information becomes available.
Monitoring
The team has deployed a fix, and we are currently monitoring the outcome to ensure the issue is fully resolved.
Identified
We have identified the root cause of the issue, and our team is currently preparing a fix.
We are working to deploy the solution as soon as possible and will share further updates shortly.
We are working to deploy the solution as soon as possible and will share further updates shortly.
Update
Following our initial investigation, we can confirm that the integrations listed below are affected.
Our team is continuing to investigate the issue.
We will share more information as soon as it becomes available.
Affected integrations:
Amazon
CCV
Ebay
Etsy
Shopify
Prestashop
Woocomerce
Lightspeed
Our team is continuing to investigate the issue.
We will share more information as soon as it becomes available.
Affected integrations:
Amazon
CCV
Ebay
Etsy
Shopify
Prestashop
Woocomerce
Lightspeed
Investigating
We are currently investigating an issue affecting the order import process, which may result in some orders not being imported.
According to initial reports, both Shopify and WooCommerce integrations may be affected. We are currently investigating and will confirm the impact once our analysis is complete.
According to initial reports, both Shopify and WooCommerce integrations may be affected. We are currently investigating and will confirm the impact once our analysis is complete.
This incident affected: Integrations (Amazon, CCV shop, Etsy, Lightspeed eCommerce, Prestashop, Shopify, WooCommerce).