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Third-party issue: Shopify - Order import and integration connection issues
Resolved·Partial outage

Please check our status page. A new incident has been declared.

Wed, Mar 18, 2026, 08:21 AM
(6 months ago)
·
Affected components
Mar 16, 2026, 03:39 PM
Mar 18, 2026, 08:21 AM
Updates

Resolved

Please check our status page. A new incident has been declared.

Wed, Mar 18, 2026, 08:21 AM

Investigating

We are continuing to investigate an issue affecting the order import process, which may result in some orders not being imported. Our team is actively working to identify the root cause.

We will provide updates as they become available.

Wed, Mar 18, 2026, 08:01 AM(19 minutes earlier)

Monitoring

A fix has been implemented and we are monitoring the results.

Tue, Mar 17, 2026, 03:10 PM(16 hours earlier)

Investigating

We are continuing to investigate an issue affecting order imports and installation creation with Shopify. The issue has been ongoing for a couple of hours, and our team is actively working to identify the root cause. We will provide updates as soon as more information becomes available.

Tue, Mar 17, 2026, 11:49 AM(3 hours earlier)

Monitoring

A fix has been implemented and we are monitoring the results.

Mon, Mar 16, 2026, 05:01 PM(18 hours earlier)

Investigating

We are currently investigating an issue preventing the integration from being connected as well as order import issues for Shopify integrations.

Mon, Mar 16, 2026, 03:39 PM(1 hour earlier)