Tracking Page and Return Portal Access Issues for DE customers | Probleme beim Zugriff auf die Sendungsverfolgungsseiten und das Retourenportal für DE-Kunden
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Investigating - We are currently experiencing intermittent issues affecting some customers in Germany when accessing tracking pages and return portals.
The impact is limited and does not affect all users. Our engineering team is actively working to resolve the issue as quickly as possible.
We are in contact with our upstream provider and collaborating to fix the problem, but we do not expect to have further updates before Monday.
Derzeit kommt es zu vereinzelten Problemen beim Zugriff auf Tracking-Seiten und Retourenportale für einige Kunden in Deutschland.
Die Auswirkungen sind begrenzt und betreffen nicht alle Nutzer. Unsere Entwickler arbeiten aktiv daran, das Problem so schnell wie möglich zu beheben.
Wir stehen in Kontakt mit unserem upstream anbieter und arbeiten gemeinsam an einer Lösung. Vor Montag rechnen wir jedoch nicht mit weiteren Updates.
Jul 04, 2025 - 16:13 CEST
The impact is limited and does not affect all users. Our engineering team is actively working to resolve the issue as quickly as possible.
We are in contact with our upstream provider and collaborating to fix the problem, but we do not expect to have further updates before Monday.
Derzeit kommt es zu vereinzelten Problemen beim Zugriff auf Tracking-Seiten und Retourenportale für einige Kunden in Deutschland.
Die Auswirkungen sind begrenzt und betreffen nicht alle Nutzer. Unsere Entwickler arbeiten aktiv daran, das Problem so schnell wie möglich zu beheben.
Wir stehen in Kontakt mit unserem upstream anbieter und arbeiten gemeinsam an einer Lösung. Vor Montag rechnen wir jedoch nicht mit weiteren Updates.
Jul 04, 2025 - 16:13 CEST
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Degraded Performance
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No downtime recorded on this day.
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had a major outage.
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Scheduled Maintenance
Infrastructure Upgrade Jul 7, 2025 19:00-21:00 CEST
We will be performing scheduled maintenance on our infrastructure.
During this time, the Sendcloud Panel and the API may face intermittent unavailability.
Posted on Jul 04, 2025 - 09:15 CEST
During this time, the Sendcloud Panel and the API may face intermittent unavailability.
Posted on Jul 04, 2025 - 09:15 CEST
Orders Database Manteinance Jul 9, 2025 20:00-20:30 CEST
Our team will perform scheduled maintenance on the Orders Service database to improve system performance and reliability.
During this time, some features related to order processing (such as order import, order view, Pack & Go, and the Orders API) may be temporarily unavailable or experience delays.
We expect minimal disruption, but a maintenance window of up to 30 minutes is reserved in case any issues arise.
Posted on Jul 04, 2025 - 15:04 CEST
During this time, some features related to order processing (such as order import, order view, Pack & Go, and the Orders API) may be temporarily unavailable or experience delays.
We expect minimal disruption, but a maintenance window of up to 30 minutes is reserved in case any issues arise.
Posted on Jul 04, 2025 - 15:04 CEST
Infrastructure Maintenance Jul 10, 2025 19:30-21:30 CEST
We will be performing scheduled maintenance on our infrastructure.
During this time, the Sendcloud Panel and the API may face intermittent unavailability.
Posted on Jul 04, 2025 - 09:17 CEST
During this time, the Sendcloud Panel and the API may face intermittent unavailability.
Posted on Jul 04, 2025 - 09:17 CEST