Investigating - We are currently experiencing intermittent issues affecting some customers in Germany when accessing tracking pages and return portals.
The impact is limited and does not affect all users. Our engineering team is actively working to resolve the issue as quickly as possible.
We are in contact with our upstream provider and collaborating to fix the problem, but we do not expect to have further updates before Monday.
Derzeit kommt es zu vereinzelten Problemen beim Zugriff auf Tracking-Seiten und Retourenportale für einige Kunden in Deutschland.
Die Auswirkungen sind begrenzt und betreffen nicht alle Nutzer. Unsere Entwickler arbeiten aktiv daran, das Problem so schnell wie möglich zu beheben.
Wir stehen in Kontakt mit unserem upstream anbieter und arbeiten gemeinsam an einer Lösung. Vor Montag rechnen wir jedoch nicht mit weiteren Updates.
Jul 04, 2025 - 16:13 CEST
Our team will perform scheduled maintenance on the Orders Service database to improve system performance and reliability.
During this time, some features related to order processing (such as order import, order view, Pack & Go, and the Orders API) may be temporarily unavailable or experience delays.
We expect minimal disruption, but a maintenance window of up to 30 minutes is reserved in case any issues arise. Posted on
Jul 04, 2025 - 15:04 CEST
We will be performing scheduled maintenance on our infrastructure.
During this time, the Sendcloud Panel and the API may face intermittent unavailability. Posted on
Jul 04, 2025 - 09:17 CEST
Past Incidents
Jul 5, 2025
No incidents reported today.
Jul 4, 2025
Unresolved incident: Tracking Page and Return Portal Access Issues for DE customers | Probleme beim Zugriff auf die Sendungsverfolgungsseiten und das Retourenportal für DE-Kunden.
Monitoring -
A fix has been released and we are monitoring the results.
Er is een fix uitgebracht en we houden de resultaten in de gaten.
Un correctif a été publié et nous surveillons les résultats.
Jul 1, 17:03 CEST
Investigating -
We are currently investigating an issue preventing users from selecting a PostNL service point, when the destination address is in Belgium. We will share more updates as soon as possible.
We onderzoeken momenteel een probleem waardoor gebruikers geen PostNL-servicepunt kunnen selecteren wanneer het bestemmingsadres in België ligt. We zullen zo snel mogelijk meer updates geven.
Nous enquêtons actuellement sur un problème qui empêche les utilisateurs de sélectionner un point de service PostNL lorsque l'adresse de destination se trouve en Belgique. Nous vous ferons part de nouvelles mises à jour dès que possible.
Jul 1, 14:59 CEST
Monitoring -
A fix has been implemented by the carrier and we are monitoring the results. El transportista ha implementado una solución y estamos supervisando los resultados.
Jul 1, 12:56 CEST
Identified -
The carrier is experiencing server connection issues and is working on a fix. As soon as we receive any updates or further information from the carrier, we will promptly inform our users.
El transportista está experimentando problemas de conexión con el servidor y está trabajando en una solución. Seguiremos enviando actualizaciones tan pronto como recibamos más información por parte del transportista.
Jul 1, 09:47 CEST
Completed -
The scheduled maintenance has been completed.
Jul 1, 10:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:00 CEST
Scheduled -
We are implementing changes on our end to accommodate a change Deutsche Post is implementing on their side at 00:00 on July 1st. During this time, most label announcements might fail. We expect to be fully operation with Deutsche Post on July 1st from 10:00 AM.
Jun 27, 14:24 CEST
Completed -
The scheduled maintenance has been completed.
Jun 26, 23:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 22:00 CEST
Scheduled -
Please be advised that maintenance work will be conducted on parcel-de on tracking, June 26, 2025, from 22:00 CEST to 23:00 (CETS). During this time, you may experience temporary service disruptions.
All other services will remain available as usual.
Thank you for your understanding.
Jun 25, 11:29 CEST
Completed -
The scheduled maintenance has been completed.
Jun 24, 10:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:00 CEST
Scheduled -
What: Migrate servicepoints cloudfront origin to EnvoyGateway Why: This is part of sunsetting gloo in favor of EnvoyGateway When: 24.6.2025 8:00 Impact: No downtime is expected. Routes in EnvoyGateway have already been pre-created and deployed before the maintenance. In case unexpected failure in one of these routes, servicepoints and servicepoints picker can become unavailable. The rollback procedure can take up to 3 minutes. We will be monitoring closely.
Jun 18, 16:17 CEST