Investigating - We are currently experiencing intermittent issues affecting some customers in Germany when accessing tracking pages and return portals.

The impact is limited and does not affect all users. Our engineering team is actively working to resolve the issue as quickly as possible.

We are in contact with our upstream provider and collaborating to fix the problem, but we do not expect to have further updates before Monday.

Derzeit kommt es zu vereinzelten Problemen beim Zugriff auf Tracking-Seiten und Retourenportale für einige Kunden in Deutschland.

Die Auswirkungen sind begrenzt und betreffen nicht alle Nutzer. Unsere Entwickler arbeiten aktiv daran, das Problem so schnell wie möglich zu beheben.

Wir stehen in Kontakt mit unserem upstream anbieter und arbeiten gemeinsam an einer Lösung. Vor Montag rechnen wir jedoch nicht mit weiteren Updates.

Jul 04, 2025 - 16:13 CEST

About This Site

Welcome to the Sendcloud status page. Here you can find all the status off all of our services our partners.

Sendcloud Operational
90 days ago
100.0 % uptime
Today
Sendcloud Panel Operational
90 days ago
100.0 % uptime
Today
Sendcloud website Operational
90 days ago
100.0 % uptime
Today
Sendcloud Email Services Operational
90 days ago
100.0 % uptime
Today
Sendcloud Service points ? Operational
90 days ago
100.0 % uptime
Today
Tracking page Operational
90 days ago
100.0 % uptime
Today
Sendcloud Chat Operational
90 days ago
100.0 % uptime
Today
Sendcloud Phone Operational
90 days ago
100.0 % uptime
Today
Sendcloud Payments Operational
90 days ago
100.0 % uptime
Today
Sendcloud Infrastructure Operational
90 days ago
100.0 % uptime
Today
Sendcloud Returns Operational
90 days ago
100.0 % uptime
Today
Sendcloud Analytics Operational
90 days ago
100.0 % uptime
Today
Dynamic Checkout Form ? Operational
90 days ago
100.0 % uptime
Today
Sendcloud Print Settings Operational
90 days ago
100.0 % uptime
Today
Shipping Intelligence (Tracey) Operational
90 days ago
100.0 % uptime
Today
Dynamic Checkout API Operational
Sendcloud Insurance ? Operational
Carriers Operational
90 days ago
99.97 % uptime
Today
Amazon Shipping Operational
90 days ago
100.0 % uptime
Today
Asendia Operational
90 days ago
100.0 % uptime
Today
Bpost Operational
90 days ago
100.0 % uptime
Today
Bring Operational
90 days ago
100.0 % uptime
Today
BRT Operational
90 days ago
99.96 % uptime
Today
Budbee Operational
90 days ago
100.0 % uptime
Today
Chronopost Operational
90 days ago
99.93 % uptime
Today
Colis Privé Operational
90 days ago
100.0 % uptime
Today
Colissimo Operational
90 days ago
100.0 % uptime
Today
Correos Operational
90 days ago
100.0 % uptime
Today
Correos Express Operational
90 days ago
100.0 % uptime
Today
CTT Express Operational
90 days ago
99.95 % uptime
Today
Delivengo ? Operational
90 days ago
99.62 % uptime
Today
Deutsche Post Operational
90 days ago
99.96 % uptime
Today
DHL Benelux Operational
90 days ago
100.0 % uptime
Today
DHL Express Operational
90 days ago
100.0 % uptime
Today
DHL Germany Operational
90 days ago
99.96 % uptime
Today
DHL Parcel Iberia Operational
90 days ago
100.0 % uptime
Today
DHL Freight Operational
90 days ago
100.0 % uptime
Today
DPD Operational
90 days ago
99.98 % uptime
Today
DPD Austria ? Operational
90 days ago
100.0 % uptime
Today
DPD France Operational
90 days ago
100.0 % uptime
Today
DPD Local Operational
90 days ago
100.0 % uptime
Today
DPD UK Operational
90 days ago
100.0 % uptime
Today
Evri UK Operational
90 days ago
100.0 % uptime
Today
Evri C2C UK Operational
90 days ago
100.0 % uptime
Today
Europaket Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
FedEx Crossborder Operational
90 days ago
100.0 % uptime
Today
Cycloon ? Operational
90 days ago
100.0 % uptime
Today
Geodis Operational
90 days ago
99.63 % uptime
Today
GLS ? Operational
90 days ago
99.82 % uptime
Today
GLS Netherlands Operational
90 days ago
100.0 % uptime
Today
Hermes Germany Operational
90 days ago
100.0 % uptime
Today
InPost Spain Operational
90 days ago
100.0 % uptime
Today
InPost GB Operational
90 days ago
100.0 % uptime
Today
Lettre Suivie Operational
90 days ago
100.0 % uptime
Today
Mondial Relay Operational
90 days ago
100.0 % uptime
Today
MHI Operational
90 days ago
100.0 % uptime
Today
MRW Operational
90 days ago
100.0 % uptime
Today
Nacex Operational
90 days ago
100.0 % uptime
Today
Packs Operational
90 days ago
99.97 % uptime
Today
Parcelforce Operational
90 days ago
100.0 % uptime
Today
Austrian Post Operational
90 days ago
99.98 % uptime
Today
Poste Italiane Delivery Operational
90 days ago
100.0 % uptime
Today
Poste Italiane Operational
90 days ago
100.0 % uptime
Today
PostNL Operational
90 days ago
100.0 % uptime
Today
Quicargo Operational
90 days ago
100.0 % uptime
Today
Royal Mail Operational
90 days ago
100.0 % uptime
Today
SEUR Operational
90 days ago
99.56 % uptime
Today
Spring Operational
90 days ago
99.96 % uptime
Today
TIPSA Operational
90 days ago
100.0 % uptime
Today
TNT Italy Operational
90 days ago
100.0 % uptime
Today
Trunkrs ? Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
Viatim Operational
90 days ago
100.0 % uptime
Today
Yodel Operational
90 days ago
100.0 % uptime
Today
Verzenden via Bol.com Operational
90 days ago
100.0 % uptime
Today
DHL Parcel GB Operational
90 days ago
100.0 % uptime
Today
Evri International Operational
90 days ago
100.0 % uptime
Today
InPost Poland Operational
90 days ago
100.0 % uptime
Today
GLS Italy Operational
90 days ago
100.0 % uptime
Today
DHL eCommerce Operational
90 days ago
100.0 % uptime
Today
DHL 2 Man Handling Operational
90 days ago
100.0 % uptime
Today
GLS Spain Operational
90 days ago
100.0 % uptime
Today
CIRRO E-Commerce Operational
90 days ago
100.0 % uptime
Today
Cainiao Operational
90 days ago
100.0 % uptime
Today
Colissimo EC2C Operational
90 days ago
100.0 % uptime
Today
Dachser Operational
90 days ago
100.0 % uptime
Today
DB Schenker Operational
90 days ago
100.0 % uptime
Today
Der Kurier Operational
90 days ago
100.0 % uptime
Today
GLS Europe Operational
90 days ago
100.0 % uptime
Today
InPost Italy Operational
90 days ago
100.0 % uptime
Today
HIVED Operational
90 days ago
100.0 % uptime
Today
Jongstra Transport Operational
90 days ago
100.0 % uptime
Today
LandMark Global Operational
90 days ago
100.0 % uptime
Today
Paack Operational
90 days ago
100.0 % uptime
Today
PLX Parcel Logistics Operational
90 days ago
100.0 % uptime
Today
PostNL Extra@Home Operational
90 days ago
100.0 % uptime
Today
PostNord Operational
90 days ago
100.0 % uptime
Today
Relais Colis Operational
90 days ago
100.0 % uptime
Today
Sendcloud Operational
90 days ago
100.0 % uptime
Today
SkyNet SkyMail Operational
90 days ago
100.0 % uptime
Today
Transforce Operational
90 days ago
100.0 % uptime
Today
Transmission Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.93 % uptime
Today
Afterbuy Operational
90 days ago
100.0 % uptime
Today
Amazon Operational
90 days ago
100.0 % uptime
Today
BigCommerce Operational
90 days ago
100.0 % uptime
Today
Bol Operational
90 days ago
100.0 % uptime
Today
CCV shop Operational
90 days ago
99.99 % uptime
Today
CDiscount Operational
90 days ago
100.0 % uptime
Today
ChannelEngine Operational
90 days ago
100.0 % uptime
Today
Craft Commerce Operational
90 days ago
100.0 % uptime
Today
Decathlon BE Operational
90 days ago
100.0 % uptime
Today
Ebay Operational
90 days ago
99.66 % uptime
Today
Ecwid by Lightspeed Operational
90 days ago
100.0 % uptime
Today
ePages Operational
90 days ago
100.0 % uptime
Today
Etsy Operational
90 days ago
100.0 % uptime
Today
Exact Online Operational
90 days ago
97.23 % uptime
Today
Goedgepickt Operational
90 days ago
100.0 % uptime
Today
JouwWeb Operational
90 days ago
100.0 % uptime
Today
JTL-Shop Operational
90 days ago
100.0 % uptime
Today
Kaufland Operational
90 days ago
100.0 % uptime
Today
Lightspeed eCommerce Operational
90 days ago
100.0 % uptime
Today
Magento V1 Operational
90 days ago
100.0 % uptime
Today
Magento V2 Operational
90 days ago
100.0 % uptime
Today
MijnWebWinkel Operational
90 days ago
100.0 % uptime
Today
Mirakl Operational
90 days ago
99.94 % uptime
Today
Mirakl Connect Operational
90 days ago
100.0 % uptime
Today
Odoo Operational
90 days ago
100.0 % uptime
Today
OnBuy.com Operational
90 days ago
100.0 % uptime
Today
OpenCart Operational
90 days ago
100.0 % uptime
Today
Oxid 4 Operational
90 days ago
100.0 % uptime
Today
Oxid 6 Operational
90 days ago
100.0 % uptime
Today
Peoplevox Operational
90 days ago
100.0 % uptime
Today
Plentymarkets Operational
90 days ago
100.0 % uptime
Today
Prestashop Operational
90 days ago
100.0 % uptime
Today
Pulpo WMS Operational
90 days ago
100.0 % uptime
Today
Salesforce Commerce Cloud Operational
90 days ago
100.0 % uptime
Today
Sendcloud API Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Shopware 5 Operational
90 days ago
100.0 % uptime
Today
Shopware 6 Operational
90 days ago
100.0 % uptime
Today
Shopware 6 Cloud Operational
90 days ago
100.0 % uptime
Today
Squarespace Operational
90 days ago
100.0 % uptime
Today
Tilroy Operational
90 days ago
100.0 % uptime
Today
TikTok Shop Operational
90 days ago
100.0 % uptime
Today
Webador Operational
90 days ago
100.0 % uptime
Today
Weclapp Operational
90 days ago
100.0 % uptime
Today
Wish Operational
90 days ago
100.0 % uptime
Today
Wix Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Holded Operational
90 days ago
100.0 % uptime
Today
Picqer Operational
90 days ago
100.0 % uptime
Today
ShipHero Operational
90 days ago
100.0 % uptime
Today
Thirty bees Operational
90 days ago
100.0 % uptime
Today
ePages Beyond Operational
90 days ago
100.0 % uptime
Today
Linnworks Operational
90 days ago
100.0 % uptime
Today
Blokker Connect Operational
90 days ago
100.0 % uptime
Today
Odoo Native Operational
90 days ago
100.0 % uptime
Today
Affected market Operational
GLOBAL Operational
AT Operational
BE Operational
DE Operational
ES Operational
FR Operational
IT Operational
NL Operational
UK Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Infrastructure Upgrade Jul 7, 2025 19:00-21:00 CEST

We will be performing scheduled maintenance on our infrastructure.

During this time, the Sendcloud Panel and the API may face intermittent unavailability.

Posted on Jul 04, 2025 - 09:15 CEST

Orders Database Manteinance Jul 9, 2025 20:00-20:30 CEST

Our team will perform scheduled maintenance on the Orders Service database to improve system performance and reliability.

During this time, some features related to order processing (such as order import, order view, Pack & Go, and the Orders API) may be temporarily unavailable or experience delays.

We expect minimal disruption, but a maintenance window of up to 30 minutes is reserved in case any issues arise.

Posted on Jul 04, 2025 - 15:04 CEST

Infrastructure Maintenance Jul 10, 2025 19:30-21:30 CEST

We will be performing scheduled maintenance on our infrastructure.

During this time, the Sendcloud Panel and the API may face intermittent unavailability.

Posted on Jul 04, 2025 - 09:17 CEST
Jul 5, 2025

No incidents reported today.

Jul 4, 2025

Unresolved incident: Tracking Page and Return Portal Access Issues for DE customers | Probleme beim Zugriff auf die Sendungsverfolgungsseiten und das Retourenportal für DE-Kunden.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
Resolved - This issue has been resolved.

Dit probleem is opgelost.

Ce problème a été résolu.

Jul 1, 17:19 CEST
Monitoring - A fix has been released and we are monitoring the results.

Er is een fix uitgebracht en we houden de resultaten in de gaten.

Un correctif a été publié et nous surveillons les résultats.

Jul 1, 17:03 CEST
Investigating - We are currently investigating an issue preventing users from selecting a PostNL service point, when the destination address is in Belgium. We will share more updates as soon as possible.

We onderzoeken momenteel een probleem waardoor gebruikers geen PostNL-servicepunt kunnen selecteren wanneer het bestemmingsadres in België ligt. We zullen zo snel mogelijk meer updates geven.

Nous enquêtons actuellement sur un problème qui empêche les utilisateurs de sélectionner un point de service PostNL lorsque l'adresse de destination se trouve en Belgique. Nous vous ferons part de nouvelles mises à jour dès que possible.

Jul 1, 14:59 CEST
Resolved - This issue has been resolved.

Esta incidencia se ha resuelto.

Jul 1, 13:17 CEST
Monitoring - A fix has been implemented by the carrier and we are monitoring the results.
El transportista ha implementado una solución y estamos supervisando los resultados.

Jul 1, 12:56 CEST
Identified - The carrier is experiencing server connection issues and is working on a fix. As soon as we receive any updates or further information from the carrier, we will promptly inform our users.

El transportista está experimentando problemas de conexión con el servidor y está trabajando en una solución. Seguiremos enviando actualizaciones tan pronto como recibamos más información por parte del transportista.

Jul 1, 09:47 CEST
Completed - The scheduled maintenance has been completed.
Jul 1, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:00 CEST
Scheduled - We are implementing changes on our end to accommodate a change Deutsche Post is implementing on their side at 00:00 on July 1st. During this time, most label announcements might fail. We expect to be fully operation with Deutsche Post on July 1st from 10:00 AM.
Jun 27, 14:24 CEST
Jun 30, 2025
Resolved - This issue has been resolved.

Das Problem wurde behoben.

Ce problème a été résolu.

Jun 30, 14:41 CEST
Investigating - We are currently investigating an issue preventing users from announcing labels.

Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen.

Nous enquêtons actuellement sur la source de ce problème..

Jun 30, 10:03 CEST
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Resolved - This incident has been resolved.

Ce problème a été résolu.

Jun 27, 19:47 CEST
Monitoring - A fix has been implemented and we are monitoring the results.

Un correctif a été mis en place et nous surveillons les résultats.

Jun 27, 18:29 CEST
Investigating - We are currently investigating this issue.

Nous enquêtons actuellement sur la source de ce problème.

Jun 27, 17:39 CEST
Resolved - This incident has been resolved.
Jun 27, 13:28 CEST
Monitoring - The service has recovered, we will continue monitoring this incident.

Il servizio è stato ripristinato, continueremo a monitorare questo incidente.

Jun 27, 12:33 CEST
Investigating - We are currently investigating an issue preventing users from announcing labels.

Stiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.

Jun 27, 10:41 CEST
Jun 26, 2025
Completed - The scheduled maintenance has been completed.
Jun 26, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 22:00 CEST
Scheduled - Please be advised that maintenance work will be conducted on parcel-de on tracking, June 26, 2025, from 22:00 CEST to 23:00 (CETS). During this time, you may experience temporary service disruptions.

All other services will remain available as usual.

Thank you for your understanding.

Jun 25, 11:29 CEST
Jun 25, 2025

No incidents reported.

Jun 24, 2025
Resolved - This issue has been resolved.

Das Problem wurde behoben.

Jun 24, 13:38 CEST
Update - We are continuing to investigate this issue.
Jun 24, 11:09 CEST
Investigating - We are currently investigating an issue preventing users from announcing labels.

Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen.

Jun 24, 09:25 CEST
Completed - The scheduled maintenance has been completed.
Jun 24, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:00 CEST
Scheduled - What: Migrate servicepoints cloudfront origin to EnvoyGateway
Why: This is part of sunsetting gloo in favor of EnvoyGateway
When: 24.6.2025 8:00
Impact: No downtime is expected. Routes in EnvoyGateway have already been pre-created and deployed before the maintenance. In case unexpected failure in one of these routes, servicepoints and servicepoints picker can become unavailable. The rollback procedure can take up to 3 minutes. We will be monitoring closely.

Jun 18, 16:17 CEST
Completed - The scheduled maintenance has been completed.
Jun 24, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 05:00 CEST
Scheduled - From 2025-06-24 05:00 CEST To 2025-06-24 06:00 CEST

Affected services auf IT Service Post Paket Deutschland Status:

Parcel Germany (DHL) │ Returns API │ Returns international (api-eu.dhl.com) │ Returns international (cig.dhl.de)

Planned maintenance work with impairment of the service.

Jun 17, 09:28 CEST
Jun 23, 2025
Resolved - The issue is resolved.

Das Problem wurde behoben.

Jun 23, 10:20 CEST
Investigating - We are currently investigating an issue preventing users from announcing labels.

Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen.

Jun 23, 09:31 CEST
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.