Investigating - We are currently investigating an issue preventing DHL DE users from announcing labels and causing delays receiving tracking updates.
Wir untersuchen derzeit ein Problem, das DHL DE-Nutzer daran hindert, Labels anzukündigen und das zu Verzögerungen beim Erhalt von Tracking-Updates führt.
Oct 29, 2024 - 12:09 CET
we want your shipping processes to run as smoothly as possible in your day-to-day work. Therefore, we will perform maintenance work on the application on Wednesday the 30th of October 2024 between 8 pm and 10 pm (CET)
During these periods the DPD Germany's web services are not available. After this maintenance time slot, operation can continue as usual.
Thank you in advance for your understanding!
If you have any questions please contact us.
With best regards, Your DPD Team Posted on
Oct 24, 2024 - 16:40 CEST
Unresolved incident: [DHL DE] - Label announcement issues and delayed tracking updates | Fehler bei der Ankündigung des Labels und verzögerte Tracking-Aktualisierungen.
Identified -
We have identified an issue preventing users from announcing labels with TNT IT shipping methods. The issue is related to a maintenance currently being carried out by the carrier. We will provide further updates as soon as possible.
Abbiamo riscontrato un problema che impedisce agli utenti di annunciare le etichette con metodi di spedizione TNT IT. Il problema è relativo ad una manutenzione attualmente in corso dal lato del corriere. Forniremo ulteriori aggiornamenti quanto prima.
Oct 23, 16:08 CEST
Resolved -
A fix has been applied and we have monitored the results. The incident is now resolved.
Oct 23, 11:50 CEST
Investigating -
We are currently investigating reports indicating that users are unable to access the following sections: Return portal Tracking messages Users and roles Account - profile
Oct 23, 09:30 CEST
Completed -
The scheduled maintenance has been completed.
Oct 23, 08:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 07:00 CEST
Scheduled -
We need to declare a maintenance window due to the load testing that we do as a part of peak season preparation.
Potential Impact:
Estimated downtime: up to 5 mins During this time, the ability to read from and write to the Checkout API configuration will not be possible. In the unlikely event that the Checkout API experiences downtime, the /delivery-options/ endpoint would be unavailable, potentially returning a 5xx error (500, 502, 504) or taking too long to respond, causing a timeout. Publishing a configuration through the Dynamic Checkout UI would fail for the same reason.
The more likely impact would be a temporary increase in latency of the /delivery-options/ endpoint, up to a few seconds.
Impact Details:
API users: Will not be able to publish checkout configurations.
Checkout plugin users: not affected
Effect on merchants' checkout: No response from the Checkout API will result in users being unable to place orders in the merchants' checkout during this brief window.
Oct 18, 09:13 CEST
Completed -
The scheduled maintenance has been completed.
Oct 22, 19:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 19:00 CEST
Scheduled -
To enhance our security and improve performance, we will be conducting maintenance to enable HTTP Strict Transport Security (HSTS) and implement caching on our Content Delivery Network (CDN).
During this maintenance window, you may experience brief disruptions in service.
Oct 16, 17:59 CEST
Completed -
The scheduled maintenance has been completed.
Oct 22, 09:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 CEST
Scheduled -
We are planning to implement a security improvement on the Checkout API Databases.
Downtime: No downtime is expected and the Checkout API will be entirely functional during the period of the maintenance.
Potential impact of checkout-api being unavailable: API users: Will be unable to publish checkout configurations.
/delivery-options/ endpoint: Will return a 500 error, preventing users from retrieving shipping options during the migration. Any attempts to publish a new configuration or update an existing configuration won't succeed.
Checkout plugin users: Unaffected by this downtime.
Effect on merchants' checkout: No response from the Checkout API will result in users being unable to place orders in the merchants' checkout during this brief window
Oct 17, 15:02 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Een oplossing is geïmplementeerd en we monitoren de resultaten.
Une solution a été mise en place et nous surveillons les résultats.
Oct 17, 11:47 CEST
Identified -
We have identified an issue preventing users from announcing labels. The carrier is currently working on the resolution of the issue.
We hebben een probleem geconstateerd waardoor gebruikers geen labels kunnen aankondigen. De vervoeder werkt momenteel aan de oplossing van het probleem.
Nous avons identifié un problème empêchant les utilisateurs d'annoncer des étiquettes. Le transporteur travaille actuellement à la résolution du problème.
Oct 17, 10:02 CEST
Resolved -
This incident has been resolved. Este incidente se ha resuelto
Oct 16, 14:05 CEST
Monitoring -
A fix has been implemented, and we are monitoring the situation. Se ha implementado una solución y estamos supervisando la situación.
Oct 16, 11:13 CEST
Identified -
The issue has been identified on the carrier's side, and they are working on a fix. El problema ha sido detectado por el transportista, que está trabajando para solucionarlo.
Oct 16, 10:19 CEST
Update -
We are continuing to investigate this issue.
Oct 16, 09:26 CEST
Investigating -
We are currently investigating an issue preventing users from announcing labels.
Estamos investigando una incidencia que impide a los usuarios crear etiquetas.
Oct 16, 09:23 CEST
Resolved -
This incident has been resolved.
Oct 16, 12:16 CEST
Update -
We are continuing to investigate this issue. More updates will be provided as soon as possible. Thank you for your patience and understanding at this time.
Wir untersuchen dieses Problem weiterhin. Weitere Updates werden so bald wie möglich zur Verfügung gestellt. Wir danken Ihnen für Ihre Geduld und Ihr Verständnis.
Oct 15, 17:23 CEST
Investigating -
We are currently investigating an issue preventing users from announcing labels.
Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen.
Oct 15, 12:33 CEST
Completed -
The scheduled maintenance has been completed.
Oct 16, 08:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 CEST
Scheduled -
We are planning a migration of the Checkout API database and would like to request a maintenance window. Below are the key details and potential risks associated with the migration:
Potential Impact: Estimated downtime: up to 5 minutes.
Impact Details: API users: Will be unable to publish checkout configurations.
/delivery-options/ endpoint: Will return a 500 error, preventing users from retrieving shipping options during the migration. Any attempts to publish a new configuration or update an existing configuration wont succeed.
Checkout plugin users: Unaffected by this downtime.
Effect on merchants' checkout: No response from the Checkout API will result in users being unable to place orders in the merchants' checkout during this brief window.
Oct 11, 11:44 CEST
Esta incidencia se ha resuelto.
Oct 15, 16:13 CEST
Monitoring -
GLS ES implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.
GLS ES implementó y lanzó una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente.
Oct 15, 15:06 CEST
Identified -
The issue has been identified by the carrier and they are working on a fix.
La incidencia ha sido identificada por el transportista y están trabajando en una solución.
Oct 15, 14:04 CEST
Investigating -
We are currently investigating an issue preventing users from announcing labels.
Estamos investigando una incidencia que impide a los usuarios crear etiquetas.
Oct 15, 12:42 CEST