{"page":{"id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","name":"Sendcloud","url":"https://status.sendcloud.com/","updated_at":"2026-10-08T11:44:45Z"},"incidents":[{"id":"01M4DHE4C5SQT596CRC3VQP9ZT","name":"Poste Italiane Delivery - Label announcement issues / Problema nella creazione delle etichette","status":"resolved","created_at":"2026-10-08T10:37:39Z","updated_at":"2026-10-08T11:44:45Z","resolved_at":"2026-10-08T11:44:45Z","impact":"major","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M4DN90K2TSPYRAZ2GT676MZQ","body":"This issue is resolved.\n\nIl problema è stato risolto","created_at":"2026-10-08T11:44:45Z","display_at":"2026-10-08T11:44:45Z","incident_id":"01M4DHE4C5SQT596CRC3VQP9ZT","status":"resolved","updated_at":"2026-10-08T11:44:45Z"},{"id":"01M4DKRCDAV7ZGGBQNQTH5WG9Q","body":"The issue has been resolved by carrier and we are monitoring the results.\n\nIl problema è stato risolto dal corriere e stiamo monitorando i risultati.","created_at":"2026-10-08T11:18:12Z","display_at":"2026-10-08T11:18:12Z","incident_id":"01M4DHE4C5SQT596CRC3VQP9ZT","status":"monitoring","updated_at":"2026-10-08T11:18:12Z"},{"id":"01M4DHE4C56CQ53S85K8C11JRJ","body":"We are investigating an issue causing Poste Italiane Delivery label announcements to fail. \n\nStiamo attualmente indagando un problema che impedisce agli utenti di annunciare le etichette Poste Italiane Delivery.","created_at":"2026-10-08T10:37:39Z","display_at":"2026-10-08T10:37:39Z","incident_id":"01M4DHE4C5SQT596CRC3VQP9ZT","status":"investigating","updated_at":"2026-10-08T10:37:39Z"}]},{"id":"01M487E99TN7FPXYD1F49813VX","name":"[CTT Express] Label announcement issues","status":"resolved","created_at":"2026-10-06T09:06:46Z","updated_at":"2026-10-07T07:21:15Z","resolved_at":"2026-10-07T07:21:15Z","impact":"major","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M4AKSSHPT9H9XPV2REFYW7MV","body":"We have received confirmation from CTT Express that the service is now working again. Please try again as usual when possible.\nThe service may be slower than usual while everything returns to normal.","created_at":"2026-10-07T07:21:15Z","display_at":"2026-10-07T07:21:15Z","incident_id":"01M487E99TN7FPXYD1F49813VX","status":"resolved","updated_at":"2026-10-07T07:21:15Z"},{"id":"01M487E99TRQNPPR674KH7AMNM","body":"We are currently investigating an issue preventing users from announcing labels.\n\nEstamos investigando una incidencia que impide a los usuarios crear etiquetas.","created_at":"2026-10-06T09:06:46Z","display_at":"2026-10-06T09:06:46Z","incident_id":"01M487E99TN7FPXYD1F49813VX","status":"investigating","updated_at":"2026-10-06T09:06:46Z"}]},{"id":"01M4886AE9GY0JRNS51GVKFN44","name":"[DHL Germany] Label announcement issues","status":"resolved","created_at":"2026-10-06T09:19:53Z","updated_at":"2026-10-06T10:04:13Z","resolved_at":"2026-10-06T10:04:13Z","impact":"major","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M48AQG367M4X06TS7NWPEWTZ","body":"The incident was resolved. \n\nDas Problem wurde behoben. ","created_at":"2026-10-06T10:04:13Z","display_at":"2026-10-06T10:04:13Z","incident_id":"01M4886AE9GY0JRNS51GVKFN44","status":"resolved","updated_at":"2026-10-06T10:04:13Z"},{"id":"01M488WN9AKAQXSVZGVDBC3QFX","body":"A fix has been implemented by the carrier, and we are monitoring the result. \n\nDas Problem wurde durch den Versanddienstleister behoben und wir beobachten das Resultat. ","created_at":"2026-10-06T09:32:05Z","display_at":"2026-10-06T09:32:05Z","incident_id":"01M4886AE9GY0JRNS51GVKFN44","status":"monitoring","updated_at":"2026-10-06T09:32:05Z"},{"id":"01M4886AE9JPJCMB0E52KB8CRD","body":"Users might experience errors when trying to announce DHL Germany labels. The carrier has reported an incident on their side: \u003chttps://post-paket-deutschland.status.api.dhl.com/\u003e\n\nWe will continue to provide updates on the status of the resolution of the issue.\n\nBei der Übermittlung von DHL-Deutschland-Etiketten können bei Nutzern Fehler auftreten. Der Spediteur hat einen Vorfall auf seiner Seite gemeldet: \u003chttps://post-paket-deutschland.status.api.dhl.com/\u003e\n\nWir werden Sie weiterhin über den Stand der Behebung des Problems auf dem Laufenden halten.","created_at":"2026-10-06T09:19:53Z","display_at":"2026-10-06T09:19:53Z","incident_id":"01M4886AE9GY0JRNS51GVKFN44","status":"identified","updated_at":"2026-10-06T09:19:53Z"}]},{"id":"01M3KGZRT1Y9RXBH0QRC51WS9S","name":"[Print Client App] - Issues with the Sendcloud Print Client App on Mac devices","status":"resolved","created_at":"2026-09-28T08:09:33Z","updated_at":"2026-09-28T08:56:02Z","resolved_at":"2026-09-28T08:56:02Z","impact":"minor","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M3KKMWKR49YKEKSX6RE5W0RD","body":"This issue is resolved.","created_at":"2026-09-28T08:56:02Z","display_at":"2026-09-28T08:56:02Z","incident_id":"01M3KGZRT1Y9RXBH0QRC51WS9S","status":"resolved","updated_at":"2026-09-28T08:56:02Z"},{"id":"01M3KJGCZHT05M5C3XD31DXTDP","body":"We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored.","created_at":"2026-09-28T08:36:06Z","display_at":"2026-09-28T08:36:06Z","incident_id":"01M3KGZRT1Y9RXBH0QRC51WS9S","status":"monitoring","updated_at":"2026-09-28T08:36:06Z"},{"id":"01M3KHE23XXH1P7GHA0BYB6CF1","body":"The issue has been identified and we are implementing a fix.","created_at":"2026-09-28T08:17:21Z","display_at":"2026-09-28T08:17:21Z","incident_id":"01M3KGZRT1Y9RXBH0QRC51WS9S","status":"identified","updated_at":"2026-09-28T08:17:21Z"},{"id":"01M3KGZRT1RH0CH3PMBZZE2P4C","body":"We are currently investigating an issue preventing label printing with Mac devices. ","created_at":"2026-09-28T08:09:33Z","display_at":"2026-09-28T08:09:33Z","incident_id":"01M3KGZRT1Y9RXBH0QRC51WS9S","status":"investigating","updated_at":"2026-09-28T08:09:33Z"}]},{"id":"01M3961TH4MXMAR2GKWTVT0GBD","name":"[Multiple integrations] Order import delay issues","status":"resolved","created_at":"2026-09-24T07:46:01Z","updated_at":"2026-09-25T08:31:30Z","resolved_at":"2026-09-25T08:31:30Z","impact":"minor","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M3BV1T8P42JFSNVPYD4PSAN6","body":"The issue is resolved.","created_at":"2026-09-25T08:31:30Z","display_at":"2026-09-25T08:31:30Z","incident_id":"01M3961TH4MXMAR2GKWTVT0GBD","status":"resolved","updated_at":"2026-09-25T08:31:30Z"},{"id":"01M3BPVY2DPG0YJ4QMF2VSEJ3J","body":"We implemented and released a fix. Orders are now importing without a delay.\n\nWe will continue to monitor the performance to ensure the service is fully restored.","created_at":"2026-09-25T07:18:23Z","display_at":"2026-09-25T07:18:23Z","incident_id":"01M3961TH4MXMAR2GKWTVT0GBD","status":"monitoring","updated_at":"2026-09-25T07:18:23Z"},{"id":"01M3961TH4QMH5Z9JWT4NQGT9Y","body":"We are currently investigating an issue where orders are imported with delay. ","created_at":"2026-09-24T07:46:01Z","display_at":"2026-09-24T07:46:01Z","incident_id":"01M3961TH4MXMAR2GKWTVT0GBD","status":"investigating","updated_at":"2026-09-24T07:46:01Z"}]},{"id":"01M2JVSJVFE6TF20745QNNSMJR","name":"Delayed order imports from Magento, Bol.com and WooCommerce","status":"resolved","created_at":"2026-09-15T15:43:28Z","updated_at":"2026-09-17T08:24:57Z","resolved_at":"2026-09-17T08:24:57Z","impact":"minor","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M2Q7G251Z4EAK5MPYPES298M","body":"This incident has been resolved.","created_at":"2026-09-17T08:24:57Z","display_at":"2026-09-17T08:24:57Z","incident_id":"01M2JVSJVFE6TF20745QNNSMJR","status":"resolved","updated_at":"2026-09-17T08:24:57Z"},{"id":"01M2N0HN6AXA090P5PAC3JF9DA","body":"We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored.","created_at":"2026-09-16T11:45:00Z","display_at":"2026-09-16T11:45:00Z","incident_id":"01M2JVSJVFE6TF20745QNNSMJR","status":"monitoring","updated_at":"2026-09-16T11:45:00Z"},{"id":"01M2MM8HDCSF3DREF5C4CJ6KVZ","body":"We are aware that some merchants are experiencing delays or gaps in order imports from certain integrations. Affected orders may not yet appear in Sendcloud, and some shipments could be delayed as a result.\n\nOur engineering team is actively investigating the root cause. We will post updates here as we learn more.","created_at":"2026-09-16T08:10:18Z","display_at":"2026-09-16T08:10:18Z","incident_id":"01M2JVSJVFE6TF20745QNNSMJR","status":"investigating","updated_at":"2026-09-16T08:10:18Z"},{"id":"01M2JVSJVFSWYVH78HQPA46WQH","body":"We are aware that some merchants are experiencing delays or gaps in order imports from certain integrations. Affected orders may not yet appear in Sendcloud, and some shipments could be delayed as a result.\n\nOur engineering team is actively investigating the root cause. We will post updates here as we learn more.\n\n ","created_at":"2026-09-15T15:43:28Z","display_at":"2026-09-15T15:43:28Z","incident_id":"01M2JVSJVFE6TF20745QNNSMJR","status":"investigating","updated_at":"2026-09-15T15:43:28Z"}]},{"id":"01M2FM3F59C0R8TCTH2XTF5KRF","name":"Connection issues for multiple integrations","status":"resolved","created_at":"2026-09-14T09:31:20Z","updated_at":"2026-09-14T13:27:25Z","resolved_at":"2026-09-14T13:27:25Z","impact":"minor","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M2G1KR3F5E7FBGXH7GX7Z1S6","body":"The issue has been resolved.","created_at":"2026-09-14T13:27:25Z","display_at":"2026-09-14T13:27:25Z","incident_id":"01M2FM3F59C0R8TCTH2XTF5KRF","status":"resolved","updated_at":"2026-09-14T13:27:25Z"},{"id":"01M2FRR2HN17M32DV6AY8AYQSS","body":"A fix has been implemented and we are monitoring the result.","created_at":"2026-09-14T10:52:30Z","display_at":"2026-09-14T10:52:30Z","incident_id":"01M2FM3F59C0R8TCTH2XTF5KRF","status":"monitoring","updated_at":"2026-09-14T10:52:30Z"},{"id":"01M2FP6XYCKRZRCYHSWE6THNDQ","body":"The cause of the issue has been identified and we are now working on a fix.","created_at":"2026-09-14T10:08:11Z","display_at":"2026-09-14T10:08:11Z","incident_id":"01M2FM3F59C0R8TCTH2XTF5KRF","status":"identified","updated_at":"2026-09-14T10:08:11Z"},{"id":"01M2FM3F59Y00D93A9W5WW8FRG","body":"We have received reports of connection issues with multiple integrations. We are investigating the issue and we will provide further updates as soon as possible.","created_at":"2026-09-14T09:31:20Z","display_at":"2026-09-14T09:31:20Z","incident_id":"01M2FM3F59C0R8TCTH2XTF5KRF","status":"investigating","updated_at":"2026-09-14T09:31:20Z"}]},{"id":"01M2535A3FG7R83DP6WDBM8R5F","name":"[Mondial Relay] Servicepoints are not visible on service point map for carrier Mondial Relay","status":"resolved","created_at":"2026-09-10T07:22:50Z","updated_at":"2026-09-10T09:52:23Z","resolved_at":"2026-09-10T09:52:23Z","impact":"minor","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M25BQ43WMPC75W9RCFWFAXPT","body":"The incident has been resolved. ","created_at":"2026-09-10T09:52:23Z","display_at":"2026-09-10T09:52:23Z","incident_id":"01M2535A3FG7R83DP6WDBM8R5F","status":"resolved","updated_at":"2026-09-10T09:52:23Z"},{"id":"01M25BNB2T9CPGSXQW7WMZMWSV","body":"The incident has been resolved.","created_at":"2026-09-10T09:51:24Z","display_at":"2026-09-10T09:51:24Z","incident_id":"01M2535A3FG7R83DP6WDBM8R5F","status":"monitoring","updated_at":"2026-09-10T09:51:24Z"},{"id":"01M2540FP10R6NYXZDQMSHVGGS","body":"A fix was implemented for the issue where Mondial Relay service points are not visible on the service point map, and we are currently monitoring the results","created_at":"2026-09-10T07:37:41Z","display_at":"2026-09-10T07:37:41Z","incident_id":"01M2535A3FG7R83DP6WDBM8R5F","status":"monitoring","updated_at":"2026-09-10T07:37:41Z"},{"id":"01M2535A3FS43BTRMP4AB3JTEE","body":"We are currently investigating an issue where the Mondial Relay service points are not visible on the service point map anymore. ","created_at":"2026-09-10T07:22:50Z","display_at":"2026-09-10T07:22:50Z","incident_id":"01M2535A3FG7R83DP6WDBM8R5F","status":"investigating","updated_at":"2026-09-10T07:22:50Z"}]},{"id":"01M2002DESYDB7T1DJVJ53NPQY","name":"Label announcement issues for multiple carriers","status":"resolved","created_at":"2026-09-08T07:52:38Z","updated_at":"2026-09-08T09:26:07Z","resolved_at":"2026-09-08T09:26:07Z","impact":"minor","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M205DK71FCAE5GCX9MHKZ66A","body":"This incident has been resolved ","created_at":"2026-09-08T09:26:07Z","display_at":"2026-09-08T09:26:07Z","incident_id":"01M2002DESYDB7T1DJVJ53NPQY","status":"resolved","updated_at":"2026-09-08T09:26:07Z"},{"id":"01M2017BBND3YMDM1QZZW6JZHE","body":"A fix has been deployed, and we are monitoring the result. ","created_at":"2026-09-08T08:12:48Z","display_at":"2026-09-08T08:12:48Z","incident_id":"01M2002DESYDB7T1DJVJ53NPQY","status":"monitoring","updated_at":"2026-09-08T08:12:48Z"},{"id":"01M2002DESD605PDEXCCTWD683","body":"We are currently investigating an issue causing label announcements to fail for multiple carriers. ","created_at":"2026-09-08T07:52:38Z","display_at":"2026-09-08T07:52:38Z","incident_id":"01M2002DESYDB7T1DJVJ53NPQY","status":"investigating","updated_at":"2026-09-08T07:52:38Z"}]},{"id":"01M1BFMZZ9CH4TT7JS0PYB68ZE","name":"BRT label announcement issues / BRT Problema nella creazione delle etichette","status":"resolved","created_at":"2026-08-31T08:40:52Z","updated_at":"2026-08-31T15:31:30Z","resolved_at":"2026-08-31T15:31:30Z","impact":"critical","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M1C74W46B854XDPKTK9Y332F","body":"This incident has been resolved.  \n\nQuesto incidente è stato risolto.","created_at":"2026-08-31T15:31:30Z","display_at":"2026-08-31T15:31:30Z","incident_id":"01M1BFMZZ9CH4TT7JS0PYB68ZE","status":"resolved","updated_at":"2026-08-31T15:31:30Z"},{"id":"01M1BYKD5FTV30XTG8V3B918DB","body":"A fix has been implemented by BRT and we are monitoring the result \n\nBRT ha implementato una soluzione e stiamo monitorando il risultato.","created_at":"2026-08-31T13:02:09Z","display_at":"2026-08-31T13:02:09Z","incident_id":"01M1BFMZZ9CH4TT7JS0PYB68ZE","status":"monitoring","updated_at":"2026-08-31T13:02:09Z"},{"id":"01M1BFMZZ929HD7S2ZEKV93SHV","body":"We are investigating an issue causing BRT label announcements to fail. \n\nStiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.","created_at":"2026-08-31T08:40:52Z","display_at":"2026-08-31T08:40:52Z","incident_id":"01M1BFMZZ9CH4TT7JS0PYB68ZE","status":"investigating","updated_at":"2026-08-31T08:40:52Z"}]},{"id":"01M13WVWG09DMNQFXT1B4FTJDD","name":"Broken images in Help Center articles","status":"resolved","created_at":"2026-08-28T09:57:54Z","updated_at":"2026-08-28T12:12:29Z","resolved_at":"2026-08-28T12:12:28Z","impact":"none","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M144J9WB9MGSXXNWCR7JDDFT","body":"This incident has been resolved.","created_at":"2026-08-28T12:12:28Z","display_at":"2026-08-28T12:12:28Z","incident_id":"01M13WVWG09DMNQFXT1B4FTJDD","status":"resolved","updated_at":"2026-08-28T12:12:28Z"},{"id":"01M1434SZ1ZV65TVYSTZPHA4KF","body":"We have implemented a fix, and we are monitoring the result. ","created_at":"2026-08-28T11:47:38Z","display_at":"2026-08-28T11:47:38Z","incident_id":"01M13WVWG09DMNQFXT1B4FTJDD","status":"monitoring","updated_at":"2026-08-28T11:47:38Z"},{"id":"01M13WVWG0C3J2VN4RXJ7V8YRM","body":"We have identified that images are missing or broken across several Help Center articles, and we are working on a fix. \n\n**Impact:** Some Help Center articles may display broken image icons instead of screenshots, diagrams, or carrier logos. Article text and functionality are not affected.\n\nWe apologize for the inconvenience and appreciate your patience.","created_at":"2026-08-28T09:57:54Z","display_at":"2026-08-28T09:57:54Z","incident_id":"01M13WVWG09DMNQFXT1B4FTJDD","status":"identified","updated_at":"2026-08-28T09:57:54Z"}]},{"id":"01M0SM1Y5YFY84NA8SPV6A6KHY","name":"[Third-Party] TNT Italy -  Label Announcement Issue | Problema nella creazione delle etichette","status":"resolved","created_at":"2026-08-24T10:11:31Z","updated_at":"2026-08-24T11:54:06Z","resolved_at":"2026-08-24T11:54:06Z","impact":"major","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M0SSXS1XHKVD2CXV0K8KMPSK","body":"This incident has been resolved.\n\nIl problema è stato risolto.","created_at":"2026-08-24T11:54:06Z","display_at":"2026-08-24T11:54:06Z","incident_id":"01M0SM1Y5YFY84NA8SPV6A6KHY","status":"resolved","updated_at":"2026-08-24T11:54:06Z"},{"id":"01M0SQ72K4JREG8CFT1XCKHNXW","body":"The service has recovered, we will continue monitoring this incident.\n\nIl servizio è stato ripristinato, continueremo a monitorare questo incidente.","created_at":"2026-08-24T11:06:45Z","display_at":"2026-08-24T11:06:45Z","incident_id":"01M0SM1Y5YFY84NA8SPV6A6KHY","status":"monitoring","updated_at":"2026-08-24T11:06:45Z"},{"id":"01M0SM1Y5YT9JE7FFEMT6V9VKV","body":"We are currently investigating an issue preventing users from announcing labels.\n\nStiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.","created_at":"2026-08-24T10:11:31Z","display_at":"2026-08-24T10:11:31Z","incident_id":"01M0SM1Y5YFY84NA8SPV6A6KHY","status":"investigating","updated_at":"2026-08-24T10:11:31Z"}]},{"id":"01M0HJX2V9519BXAKNW8BJAPBG","name":" Geodis - Label announcement issues / Problèmes d'annonce des étiquettes Geodis","status":"resolved","created_at":"2026-08-21T07:17:28Z","updated_at":"2026-08-21T11:34:23Z","resolved_at":"2026-08-21T11:34:23Z","impact":"critical","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M0J1KGPFRM68A1DKS217447Z","body":"The issue is resolved.\n\nLe problème est résolu.","created_at":"2026-08-21T11:34:23Z","display_at":"2026-08-21T11:34:23Z","incident_id":"01M0HJX2V9519BXAKNW8BJAPBG","status":"resolved","updated_at":"2026-08-21T11:34:23Z"},{"id":"01M0HJX2V915Q2CVVTPWWJVSE7","body":"\u003e Geodis is currently experiencing an incident affecting their technical infrastructure from 4:15 am.\n\u003e The following services are directly impacted and unavailable:\n\n• Client Space\n\n• Consignee Space\n\n• Web services (API Shipment, API Zoom, API Label, Geolabel)\n\n\u003e Their technical teams are mobilized to restore service as soon as possible.\n\n--------------------------------------------------------------------------------------------------------\n\n\u003e Geodis rencontre actuellement un incident affectant son infrastructure technique depuis 4h15.\n\n\u003e Les services suivants sont directement impactés et indisponibles :\n\n• Espace Client\n\n• Espace Destinataire\n\n• Services web (API Shipment, API Zoom, API Label, Geolabel)\n\n\u003e Leurs équipes techniques sont mobilisées afin de rétablir le service dans les meilleurs délais.","created_at":"2026-08-21T07:17:28Z","display_at":"2026-08-21T07:17:28Z","incident_id":"01M0HJX2V9519BXAKNW8BJAPBG","status":"identified","updated_at":"2026-08-21T07:17:28Z"}]},{"id":"01M07SW4J5CRTTQGMJB29NAXTV","name":"Geodis label announcement issues / Problèmes d'annonce des étiquettes Geodis","status":"resolved","created_at":"2026-08-17T12:06:52Z","updated_at":"2026-08-18T07:13:16Z","resolved_at":"2026-08-18T07:13:16Z","impact":"critical","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01M09VF7TDSCSSVAHJ64PJV4W4","body":"This incident has been resolved. \n\nCet incident a été résolu.","created_at":"2026-08-18T07:13:16Z","display_at":"2026-08-18T07:13:16Z","incident_id":"01M07SW4J5CRTTQGMJB29NAXTV","status":"resolved","updated_at":"2026-08-18T07:13:16Z"},{"id":"01M07SW4J5GZWJB6MY7JAZY626","body":"We are investigating an issue preventing users from creating labels via Geodis. \n\nNous étudions un problème empêchant les utilisateurs de créer des étiquettes via Geodis.","created_at":"2026-08-17T12:06:52Z","display_at":"2026-08-17T12:06:52Z","incident_id":"01M07SW4J5CRTTQGMJB29NAXTV","status":"identified","updated_at":"2026-08-17T12:06:52Z"}]},{"id":"01KZP4Q3ZGCP6CD16HJAE45FFG","name":"[Third-Party] Verzenden via bol - Label Announcement Issue | Problemen met het voormelden van de labels","status":"resolved","created_at":"2026-08-10T15:30:02Z","updated_at":"2026-08-11T15:27:19Z","resolved_at":"2026-08-11T15:27:19Z","impact":"major","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01KZRPYVV2PQTW36H3QSM97JY8","body":"The incident has been resolved.\n\nHet incident is opgelost.","created_at":"2026-08-11T15:27:19Z","display_at":"2026-08-11T15:27:19Z","incident_id":"01KZP4Q3ZGCP6CD16HJAE45FFG","status":"resolved","updated_at":"2026-08-11T15:27:19Z"},{"id":"01KZP4Q3ZGV1ED8A68MMWY9Y0H","body":"We are currently investigating an issue preventing users from announcing labels.\n\nWe zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken.","created_at":"2026-08-10T15:30:02Z","display_at":"2026-08-10T15:30:02Z","incident_id":"01KZP4Q3ZGCP6CD16HJAE45FFG","status":"investigating","updated_at":"2026-08-10T15:30:02Z"}]},{"id":"01KZR5HAF5VW0N354YD8H3JQTR","name":"[Third-Party] TNT Italy -  Label Announcement Issue | Problema nella creazione delle etichette","status":"resolved","created_at":"2026-08-11T10:22:50Z","updated_at":"2026-08-11T15:22:16Z","resolved_at":"2026-08-11T15:22:16Z","impact":"critical","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01KZRPNKQCWDN04JJC1WBT57D8","body":"This issue is resolved.\n\nIl problema è stato risolto.","created_at":"2026-08-11T15:22:16Z","display_at":"2026-08-11T15:22:16Z","incident_id":"01KZR5HAF5VW0N354YD8H3JQTR","status":"resolved","updated_at":"2026-08-11T15:22:16Z"},{"id":"01KZRJEXXPX4QY695JH055FR48","body":"The service has recovered, we will continue monitoring this incident.\n\nIl servizio è stato ripristinato, continueremo a monitorare questo incidente.","created_at":"2026-08-11T14:08:43Z","display_at":"2026-08-11T14:08:43Z","incident_id":"01KZR5HAF5VW0N354YD8H3JQTR","status":"monitoring","updated_at":"2026-08-11T14:08:43Z"},{"id":"01KZR5HAF57FCPX2VZWA0XDPPD","body":"We are currently investigating an issue preventing users from announcing labels.\n\nStiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.","created_at":"2026-08-11T10:22:50Z","display_at":"2026-08-11T10:22:50Z","incident_id":"01KZR5HAF5VW0N354YD8H3JQTR","status":"investigating","updated_at":"2026-08-11T10:22:50Z"}]},{"id":"01KZNJ25QP4VFMDMN46QZ3R7CP","name":"[Third-Party] TNT Italy - Label Announcement Issue | Problema nella creazione delle etichette","status":"resolved","created_at":"2026-08-10T10:04:02Z","updated_at":"2026-08-10T13:00:27Z","resolved_at":"2026-08-10T13:00:27Z","impact":"minor","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01KZNW56WFR0J9RF400K4QQMY5","body":"This issue is resolved.\n\nIl problema è stato risolto.","created_at":"2026-08-10T13:00:27Z","display_at":"2026-08-10T13:00:27Z","incident_id":"01KZNJ25QP4VFMDMN46QZ3R7CP","status":"resolved","updated_at":"2026-08-10T13:00:27Z"},{"id":"01KZNP7K5CDMPM8WBMDZJ1Z524","body":"The service has recovered, we will continue monitoring this incident.\n\nIl servizio è stato ripristinato, continueremo a monitorare questo incidente.","created_at":"2026-08-10T11:16:54Z","display_at":"2026-08-10T11:16:54Z","incident_id":"01KZNJ25QP4VFMDMN46QZ3R7CP","status":"monitoring","updated_at":"2026-08-10T11:16:54Z"},{"id":"01KZNJ25QP4KMP4X6BC45AKQ3G","body":"We are currently investigating an issue preventing users from announcing labels.\n\nStiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.","created_at":"2026-08-10T10:04:02Z","display_at":"2026-08-10T10:04:02Z","incident_id":"01KZNJ25QP4VFMDMN46QZ3R7CP","status":"investigating","updated_at":"2026-08-10T10:04:02Z"}]},{"id":"01KZDV4QDK0AEX5ZTJ77CA1X34","name":"Correos label announcements failing for accounts using outdated API credentials/ Fallos en el anuncio de etiquetas de Correos para cuentas con credenciales de API desactualizadas","status":"resolved","created_at":"2026-08-07T10:08:47Z","updated_at":"2026-08-10T11:18:50Z","resolved_at":"2026-08-10T11:18:50Z","impact":"minor","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01KZNPB53XG0BY4H8R6QXB15GV","body":"This issue is resolved.\n\nLa incidencia ha sido resuelta.","created_at":"2026-08-10T11:18:50Z","display_at":"2026-08-10T11:18:50Z","incident_id":"01KZDV4QDK0AEX5ZTJ77CA1X34","status":"resolved","updated_at":"2026-08-10T11:18:50Z"},{"id":"01KZDV4QDK5RQRYF4KMJBE5RA7","body":"We're aware that some shipments using Correos are currently failing to announce. This affects accounts still using older (v1) Correos API credentials, which have been phased out as part of a carrier-side migration.\n\n**What you need to do:**\nUpdate your Correos API credentials to v2 to resume shipping. Instructions are available here:\n[Correos migration: update your API credentials (mandatory)](https://support.sendcloud.com/hc/en-us/articles/42537203404561-Correos-migration-update-your-API-credentials-mandatory)\n\n**Impact:** Only affects accounts that have not yet migrated to v2 credentials. Accounts already on v2 are not affected.\n\nWe apologize for the inconvenience and recommend updating your credentials as soon as possible to avoid further disruption.\n\n\nHemos detectado que algunos envíos con Correos están fallando actualmente al anunciarse. Esto afecta a las cuentas que todavía utilizan credenciales de API de Correos antiguas (v1), las cuales han sido retiradas como parte de una migración por parte del transportista.\n\n**Qué debes hacer:**\nActualiza tus credenciales de API de Correos a v2 para poder seguir enviando. Encontrarás las instrucciones aquí:\n[Migración de Correos: actualiza tus credenciales de API (obligatorio)](https://support.sendcloud.com/hc/es/articles/42537203404561-Migraci%C3%B3n-de-Correos-actualiza-tus-credenciales-de-API-obligatorio)\n\n**Impacto:** Solo afecta a las cuentas que aún no han migrado a las credenciales v2. Las cuentas que ya utilizan v2 no se ven afectadas.\n\nLamentamos las molestias y recomendamos actualizar tus credenciales lo antes posible para evitar más interrupciones.","created_at":"2026-08-07T10:08:47Z","display_at":"2026-08-07T10:08:47Z","incident_id":"01KZDV4QDK0AEX5ZTJ77CA1X34","status":"identified","updated_at":"2026-08-07T10:08:47Z"}]},{"id":"01KZ3SSBJ79Y87YA6HJF0BJA7K","name":"[Third-Party Issue] Seur - Label announcement issues | Problema al generar etiquetas","status":"resolved","created_at":"2026-08-03T12:32:42Z","updated_at":"2026-08-03T13:37:42Z","resolved_at":"2026-08-03T13:37:42Z","impact":"major","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01KZ3XGCJ731XWV97PH5RBRKH5","body":"The incident has been resolved.\n\nEl incidente ha sido resuelto.","created_at":"2026-08-03T13:37:42Z","display_at":"2026-08-03T13:37:42Z","incident_id":"01KZ3SSBJ79Y87YA6HJF0BJA7K","status":"resolved","updated_at":"2026-08-03T13:37:42Z"},{"id":"01KZ3V3GW42F139D1Z3B6EBND0","body":"SEUR implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.\n\nSEUR implementó y lanzó una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente.","created_at":"2026-08-03T12:55:43Z","display_at":"2026-08-03T12:55:43Z","incident_id":"01KZ3SSBJ79Y87YA6HJF0BJA7K","status":"monitoring","updated_at":"2026-08-03T12:55:43Z"},{"id":"01KZ3SSBJ75EXNE9J5S4GXMJZP","body":"We are currently investigating an issue preventing users from announcing labels.\n\nEstamos investigando una incidencia que impide a los usuarios crear etiquetas.","created_at":"2026-08-03T12:32:42Z","display_at":"2026-08-03T12:32:42Z","incident_id":"01KZ3SSBJ79Y87YA6HJF0BJA7K","status":"investigating","updated_at":"2026-08-03T12:32:42Z"}]},{"id":"01KYJ301C0SRHKGP7M8HC5X3W5","name":"[Third-Party Issue] DHL Parcel GB - Label announcement issues when using Sendcloud rates","status":"resolved","created_at":"2026-07-27T15:27:18Z","updated_at":"2026-08-03T12:14:10Z","resolved_at":"2026-08-03T12:14:10Z","impact":"minor","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01KZ3RQDYY1QT3TE6SVCR2WABF","body":"The issue is resolved.","created_at":"2026-08-03T12:14:10Z","display_at":"2026-08-03T12:14:10Z","incident_id":"01KYJ301C0SRHKGP7M8HC5X3W5","status":"resolved","updated_at":"2026-08-03T12:14:10Z"},{"id":"01KYJ301C0P53GE9DMZ29929MF","body":"The issue has been identified and we are implementing a fix.","created_at":"2026-07-27T15:27:18Z","display_at":"2026-07-27T15:27:18Z","incident_id":"01KYJ301C0SRHKGP7M8HC5X3W5","status":"identified","updated_at":"2026-07-27T15:27:18Z"}]},{"id":"01KYPJ89YZ9X1QKKV2T9TX9RPT","name":"[Third-Party Issue] SEUR - Label Announcement Issues","status":"resolved","created_at":"2026-07-29T09:10:55Z","updated_at":"2026-07-30T07:08:37Z","resolved_at":"2026-07-30T07:08:37Z","impact":"critical","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01KYRXN2ZDFSHENTEXSYNVMF0A","body":"The incident has been resolved\n\nEl incidente ha sido resuelto.","created_at":"2026-07-30T07:08:37Z","display_at":"2026-07-30T07:08:37Z","incident_id":"01KYPJ89YZ9X1QKKV2T9TX9RPT","status":"resolved","updated_at":"2026-07-30T07:08:37Z"},{"id":"01KYPZY40A1T2QT6V36H3KSDX9","body":"A fix has been implemented by the carrier and we are monitoring the results. It may be required to change the order reference, in order to announce labels successfully.\n\nEl transportista ha implementado una solución y estamos monitoreando los resultados. Es posible que sea necesario modificar la referencia del pedido / numero de pedido para que las etiquetas se impriman correctamente.","created_at":"2026-07-29T13:10:02Z","display_at":"2026-07-29T13:10:02Z","incident_id":"01KYPJ89YZ9X1QKKV2T9TX9RPT","status":"monitoring","updated_at":"2026-07-29T13:10:02Z"},{"id":"01KYPT1YBAS743V468BSF9R8V5","body":"A fix has been implemented by the carrier and we are monitoring the results. It may be required to change the order reference, in order to announce labels successfully.\n\nEl transportista ha implementado una solución y estamos monitoreando los resultados. Es posible que sea necesario modificar la referencia del pedido / numero de pedido para que las etiquetas se impriman correctamente.","created_at":"2026-07-29T11:27:15Z","display_at":"2026-07-29T11:27:15Z","incident_id":"01KYPJ89YZ9X1QKKV2T9TX9RPT","status":"identified","updated_at":"2026-07-29T11:27:15Z"},{"id":"01KYPJ89YZYDYDABC95KJD90MK","body":"We are currently investigating an issue preventing users from announcing labels.\n\nEstamos investigando una incidencia que impide a los usuarios crear etiquetas.","created_at":"2026-07-29T09:10:55Z","display_at":"2026-07-29T09:10:55Z","incident_id":"01KYPJ89YZ9X1QKKV2T9TX9RPT","status":"investigating","updated_at":"2026-07-29T09:10:55Z"}]},{"id":"01KXQQX8J9Y7Z1GGD9K9H3794A","name":"[Third Party Issue] CTT Express - Label Announcement Issues","status":"resolved","created_at":"2026-07-17T09:53:17Z","updated_at":"2026-07-17T12:54:09Z","resolved_at":"2026-07-17T12:54:09Z","impact":"critical","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01KXR28DDWMRR24E0V7TP27G95","body":"The incident has been resolved.\n\nEl incidente fue resuelto.","created_at":"2026-07-17T12:54:09Z","display_at":"2026-07-17T12:54:09Z","incident_id":"01KXQQX8J9Y7Z1GGD9K9H3794A","status":"resolved","updated_at":"2026-07-17T12:54:09Z"},{"id":"01KXQW8WX2C7DTK5X2S7WKFZKJ","body":"CTT Express implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.\n\nCTT Express implementó y lanzó una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente.","created_at":"2026-07-17T11:09:33Z","display_at":"2026-07-17T11:09:33Z","incident_id":"01KXQQX8J9Y7Z1GGD9K9H3794A","status":"monitoring","updated_at":"2026-07-17T11:09:33Z"},{"id":"01KXQQX8J9KNZ24WA68FGF71KK","body":"We are currently investigating an issue preventing users from announcing labels.\n\nEstamos investigando una incidencia que impide a los usuarios crear etiquetas.","created_at":"2026-07-17T09:53:17Z","display_at":"2026-07-17T09:53:17Z","incident_id":"01KXQQX8J9Y7Z1GGD9K9H3794A","status":"investigating","updated_at":"2026-07-17T09:53:17Z"}]},{"id":"01KXNB76SQFKJE716Q5FT9HZEP","name":"[Third-Party Issue] Asendia - Label announcement issues","status":"resolved","created_at":"2026-07-16T11:33:03Z","updated_at":"2026-07-16T13:11:19Z","resolved_at":"2026-07-16T13:11:19Z","impact":"minor","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01KXNGV4EPZK26SFV2V3M4H58F","body":"This issue is resolved.\n\nHet probleem is opgelost.\n\nDas Problem ist gelöst.\n\nCe problème a été résolu.\n\nIl problema è stato risolto.\n\nLa incidencia ha sido resuelta.","created_at":"2026-07-16T13:11:19Z","display_at":"2026-07-16T13:11:19Z","incident_id":"01KXNB76SQFKJE716Q5FT9HZEP","status":"resolved","updated_at":"2026-07-16T13:11:19Z"},{"id":"01KXNDE502P04CN7PA76ZBY134","body":"Asendia** **implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.\n\nAsendia heeft een oplossing geïmplimenteerd. We blijven de uitkomst van de oplossing monitoren om er zeker van te zijn dat het probleem is opgelost.\n\nAsendia hat einen Fix (eine Lösung) implementiert und veröffentlicht. Wir werden die Leistung weiterhin überwachen, um sicherzustellen, dass der Service vollständig wiederhergestellt ist.\n\nAsendia a implémenté et déployé un correctif. Nous continuerons à surveiller le fonctionnement de ce dernier pour assurer que le service est complètement rétabli.\n\nAsendia ha implementato e rilasciato una soluzione. Continueremo a monitorare le prestazioni per garantire che il servizio sia completamente ripristinato.\n\nAsednia implementó y lanzó una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente.","created_at":"2026-07-16T12:11:48Z","display_at":"2026-07-16T12:11:48Z","incident_id":"01KXNB76SQFKJE716Q5FT9HZEP","status":"monitoring","updated_at":"2026-07-16T12:11:48Z"},{"id":"01KXNB76SQF57T758Y4J40MP6F","body":"We are currently investigating an issue preventing users from announcing labels.\n\nWe zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken.\n\nWir untersuchen derzeit ein Problem, das Benutzer daran hindert, Label anzukündigen.\n\nNous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes.\n\nStiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.\n\nEstamos investigando una incidencia que impide a los usuarios crear etiquetas.","created_at":"2026-07-16T11:33:03Z","display_at":"2026-07-16T11:33:03Z","incident_id":"01KXNB76SQFKJE716Q5FT9HZEP","status":"investigating","updated_at":"2026-07-16T11:33:03Z"}]},{"id":"01KXJY6VNR4CW3H4TVS7MQZ5N5","name":"[Third Party Issue] Colissimo - Label Announcement Issues","status":"resolved","created_at":"2026-07-15T13:07:11Z","updated_at":"2026-07-15T15:39:58Z","resolved_at":"2026-07-15T15:39:58Z","impact":"minor","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01KXK6YKWWBABT3GA5A76S4YQ4","body":"This issue is resolved.\n\nCe problème a été résolu.","created_at":"2026-07-15T15:39:58Z","display_at":"2026-07-15T15:39:58Z","incident_id":"01KXJY6VNR4CW3H4TVS7MQZ5N5","status":"resolved","updated_at":"2026-07-15T15:39:58Z"},{"id":"01KXK65VZ84GTJW8KH0R0J473T","body":"The carrier implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.\n\nLe transporteur a mis en place et déployé un correctif. Nous continuerons à surveiller les performances afin de nous assurer que le service est entièrement rétabli.","created_at":"2026-07-15T15:26:27Z","display_at":"2026-07-15T15:26:27Z","incident_id":"01KXJY6VNR4CW3H4TVS7MQZ5N5","status":"monitoring","updated_at":"2026-07-15T15:26:27Z"},{"id":"01KXJY6VNR6HA2CEVNXFCMWX24","body":"We are currently investigating an issue affecting Colissimo label announcement.\n\nNous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes Colissimo.","created_at":"2026-07-15T13:07:11Z","display_at":"2026-07-15T13:07:11Z","incident_id":"01KXJY6VNR4CW3H4TVS7MQZ5N5","status":"investigating","updated_at":"2026-07-15T13:07:11Z"}]},{"id":"01KX5QV8DZH58QMH0N5TE6CA2R","name":"[Multiple integrations] - Item weight import issue","status":"resolved","created_at":"2026-07-10T10:05:52Z","updated_at":"2026-07-10T14:09:45Z","resolved_at":"2026-07-10T14:09:45Z","impact":"minor","page_id":"01KFBC9Q9M7T0J5ZEA1JX6KCXF","incident_updates":[{"id":"01KX65ST2P8VFX3WTC1TG0F5T0","body":"The issue has been resolved.","created_at":"2026-07-10T14:09:45Z","display_at":"2026-07-10T14:09:45Z","incident_id":"01KX5QV8DZH58QMH0N5TE6CA2R","status":"resolved","updated_at":"2026-07-10T14:09:45Z"},{"id":"01KX64A42AT4RJVVANB45R4QSP","body":"A fix has been implemented an we are monitoring the results","created_at":"2026-07-10T13:43:42Z","display_at":"2026-07-10T13:43:42Z","incident_id":"01KX5QV8DZH58QMH0N5TE6CA2R","status":"monitoring","updated_at":"2026-07-10T13:43:42Z"},{"id":"01KX5VTAA2DC7WCEKGYMGGXJBM","body":"We have identified the cause of the issue and are working on implementing a fix. ","created_at":"2026-07-10T11:15:15Z","display_at":"2026-07-10T11:15:15Z","incident_id":"01KX5QV8DZH58QMH0N5TE6CA2R","status":"identified","updated_at":"2026-07-10T11:15:15Z"},{"id":"01KX5QV8DZ9KWC89ESF37HZ2Y3","body":"We are currently investigating an issue where item weights are imported while they should not be. Multiple integrations are affected by the issue. ","created_at":"2026-07-10T10:05:52Z","display_at":"2026-07-10T10:05:52Z","incident_id":"01KX5QV8DZH58QMH0N5TE6CA2R","status":"investigating","updated_at":"2026-07-10T10:05:52Z"}]}]}