Investigating - We are currently investigating this issue.
May 16, 2024 - 16:54 CEST

About This Site

Welcome to the Sendcloud status page. Here you can find all the status off all of our services our partners.

Sendcloud Operational
90 days ago
99.99 % uptime
Today
Sendcloud Panel Operational
90 days ago
99.96 % uptime
Today
Sendcloud website Operational
90 days ago
99.99 % uptime
Today
Sendcloud Email Services Operational
90 days ago
100.0 % uptime
Today
Sendcloud Service points ? Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-central-1 Operational
AWS elb-eu-central-1 Operational
AWS rds-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Tracking page Operational
90 days ago
100.0 % uptime
Today
Sendcloud Chat Operational
90 days ago
100.0 % uptime
Today
Sendcloud Phone Operational
90 days ago
100.0 % uptime
Today
Sendcloud Payments Operational
90 days ago
100.0 % uptime
Today
Sendcloud Infrastructure Operational
90 days ago
100.0 % uptime
Today
Sendcloud Returns Operational
90 days ago
100.0 % uptime
Today
Sendcloud Analytics Operational
90 days ago
100.0 % uptime
Today
Dynamic Checkout Form ? Operational
90 days ago
100.0 % uptime
Today
Carriers Operational
90 days ago
99.96 % uptime
Today
Bpost Operational
90 days ago
100.0 % uptime
Today
Bring Operational
90 days ago
100.0 % uptime
Today
BRT Operational
90 days ago
100.0 % uptime
Today
Budbee Operational
90 days ago
100.0 % uptime
Today
Chronopost Operational
90 days ago
100.0 % uptime
Today
Colis Privé Operational
90 days ago
100.0 % uptime
Today
Colissimo Operational
90 days ago
99.72 % uptime
Today
Correos Operational
90 days ago
100.0 % uptime
Today
Correos Express Operational
90 days ago
100.0 % uptime
Today
CTT Express Operational
90 days ago
100.0 % uptime
Today
Delivengo ? Operational
90 days ago
100.0 % uptime
Today
Deutsche Post Operational
90 days ago
100.0 % uptime
Today
DHL DE Operational
90 days ago
99.96 % uptime
Today
DHL UK Operational
90 days ago
100.0 % uptime
Today
DHL Express Operational
90 days ago
100.0 % uptime
Today
DHL Operational
90 days ago
100.0 % uptime
Today
DPD Operational
90 days ago
99.9 % uptime
Today
DPD AT ? Operational
90 days ago
100.0 % uptime
Today
DPD FR Operational
90 days ago
100.0 % uptime
Today
DPD Local Operational
90 days ago
100.0 % uptime
Today
DPD UK Operational
90 days ago
100.0 % uptime
Today
Evri UK Operational
90 days ago
100.0 % uptime
Today
Evri C2C UK Operational
90 days ago
100.0 % uptime
Today
Europaket Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
FedEx Crossborder Operational
90 days ago
100.0 % uptime
Today
Fietskoeriers ? Operational
90 days ago
100.0 % uptime
Today
GLS ? Operational
90 days ago
99.96 % uptime
Today
GLS DE Operational
90 days ago
99.98 % uptime
Today
GLS ES Operational
90 days ago
100.0 % uptime
Today
GLS IT Operational
90 days ago
100.0 % uptime
Today
Hermes AT Operational
90 days ago
100.0 % uptime
Today
Homerr Operational
90 days ago
100.0 % uptime
Today
Hurby Operational
90 days ago
100.0 % uptime
Today
InPost GB Operational
90 days ago
100.0 % uptime
Today
Instabox Operational
90 days ago
100.0 % uptime
Today
Lettre Suivie Operational
90 days ago
100.0 % uptime
Today
Mondial Relay Operational
90 days ago
100.0 % uptime
Today
MRW Operational
90 days ago
100.0 % uptime
Today
Nacex Operational
90 days ago
100.0 % uptime
Today
Parcelforce Operational
90 days ago
100.0 % uptime
Today
Post AT Operational
90 days ago
99.97 % uptime
Today
Poste Italiane Delivery Operational
90 days ago
100.0 % uptime
Today
Poste Italiane Operational
90 days ago
100.0 % uptime
Today
PostNL Operational
90 days ago
99.98 % uptime
Today
Quicargo Operational
90 days ago
100.0 % uptime
Today
Royal Mail Operational
90 days ago
100.0 % uptime
Today
Sandd Operational
90 days ago
100.0 % uptime
Today
SEUR Operational
90 days ago
99.91 % uptime
Today
StoreShippers Operational
90 days ago
100.0 % uptime
Today
TNT IT Operational
90 days ago
99.95 % uptime
Today
Trunkrs ? Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
Viatim Operational
90 days ago
100.0 % uptime
Today
Yodel Operational
90 days ago
100.0 % uptime
Today
Verzenden via Bol.com Operational
90 days ago
99.09 % uptime
Today
DPD DE Operational
90 days ago
99.99 % uptime
Today
DHL Parcel Iberia Operational
90 days ago
100.0 % uptime
Today
Hermes DE Operational
90 days ago
100.0 % uptime
Today
Asendia Operational
90 days ago
100.0 % uptime
Today
TIPSA Operational
90 days ago
99.56 % uptime
Today
Integrations Operational
90 days ago
99.98 % uptime
Today
Afterbuy Operational
90 days ago
100.0 % uptime
Today
Amazon Operational
90 days ago
100.0 % uptime
Today
BigCommerce Operational
90 days ago
100.0 % uptime
Today
Bol.com Operational
90 days ago
99.99 % uptime
Today
CCVshop Operational
90 days ago
100.0 % uptime
Today
CDiscount Operational
90 days ago
100.0 % uptime
Today
ChannelEngine Operational
90 days ago
100.0 % uptime
Today
Craft Commerce Operational
90 days ago
100.0 % uptime
Today
Decathlon BE Operational
90 days ago
100.0 % uptime
Today
Ebay Operational
90 days ago
99.84 % uptime
Today
ePages Operational
90 days ago
100.0 % uptime
Today
Etsy Operational
90 days ago
100.0 % uptime
Today
Exact Online Operational
90 days ago
100.0 % uptime
Today
Goedgepickt Operational
90 days ago
100.0 % uptime
Today
JouwWeb Operational
90 days ago
100.0 % uptime
Today
JTL-Shop Operational
90 days ago
100.0 % uptime
Today
Kaufland Operational
90 days ago
100.0 % uptime
Today
Lightspeed eCommerce Operational
90 days ago
100.0 % uptime
Today
Magento V1 Operational
90 days ago
100.0 % uptime
Today
Magento V2 Operational
90 days ago
100.0 % uptime
Today
MijnWebWinkel Operational
90 days ago
100.0 % uptime
Today
Mirakl Operational
90 days ago
99.68 % uptime
Today
Odoo Operational
90 days ago
100.0 % uptime
Today
OnBuy.com Operational
90 days ago
100.0 % uptime
Today
OpenCart Operational
90 days ago
100.0 % uptime
Today
Oxid 4 Operational
90 days ago
100.0 % uptime
Today
Oxid 6 Operational
90 days ago
100.0 % uptime
Today
Plentymarkets Operational
90 days ago
100.0 % uptime
Today
Prestashop Operational
90 days ago
100.0 % uptime
Today
Pulpo WMS Operational
90 days ago
99.69 % uptime
Today
Salesforce Commerce Cloud Operational
90 days ago
100.0 % uptime
Today
Sendcloud API Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Shopware 5 Operational
90 days ago
100.0 % uptime
Today
Shopware 6 Operational
90 days ago
100.0 % uptime
Today
Squarespace Operational
90 days ago
100.0 % uptime
Today
Tilroy Operational
90 days ago
100.0 % uptime
Today
Webador Operational
90 days ago
100.0 % uptime
Today
Weclapp Operational
90 days ago
100.0 % uptime
Today
Wish Operational
90 days ago
100.0 % uptime
Today
Wix Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Ecwid by Lightspeed Operational
90 days ago
100.0 % uptime
Today
Affected market Operational
GLOBAL Operational
FR Operational
ES Operational
IT Operational
NL Operational
BE Operational
DE Operational
AT Operational
UK Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance for Integrations May 21, 2024 12:00-13:00 CEST
We will be undergoing maintenance for the following integrations:
BigCommerce
Cdiscount
Onbuy
Ecwid
ExactOnline
Mirakl
Wix

There is a minute chance of 1 minute of downtime around noon during this maintenance.

Posted on May 17, 2024 - 17:16 CEST
Database maintenance - Service Points May 21, 2024 21:00-22:00 CEST
What: Service Points database will be rebooted
Why: To prepare database for upgrade
When: 21.5.2024 21:00
Impact: During this maintenance window, the Sendcloud service related to service points will be briefly unavailable (approximately 1 minute). All operations will resume immediately after the maintenance has been completed. You do not need to take any actions from your side.

Posted on May 17, 2024 - 15:15 CEST
Past Incidents
May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 12:00 CEST
Scheduled - For maintenance purposes, the following integrations may experience around one minute of downtime at around 12:00:
Peoplevox, Pulpo, Kaufland, Squarespace and Weclapp.

May 15, 17:19 CEST
Resolved - This incident has been resolved.
May 17, 11:05 CEST
Update - Seguimos investigando este incidente con el transportista para encontrar una solución. Gracias por su paciencia mientras trabajamos para resolver este problema.
Apr 29, 11:58 CEST
Update - Seguimos investigando este incidente con el transportista para encontrar una solución. Gracias por su paciencia mientras trabajamos para resolver este problema.
Apr 16, 15:36 CEST
Update - Seguimos investigando esta incidencia con el transportista para poder preparar una resolución definitiva. Gracias por su paciencia mientras trabajamos para resolver este problema.
Apr 15, 16:55 CEST
Update - Seguimos investigando esta incidencia con el transportista para poder preparar una resolución definitiva.
Apr 12, 11:04 CEST
Update - Seguimos trabajando con el transportista para solucionar este problema. Gracias por su paciencia mientras trabajamos para resolver este problema.

We are continuing to work with the carrier to implement a fix for this issue. Thank you for your patience as we work to resolve this issue.

Apr 8, 17:00 CEST
Identified - El problema fue identificado y se está aplicando una solución.
Apr 5, 15:28 CEST
Resolved - This incident has been resolved.
May 17, 09:43 CEST
Identified - The issue has been identified and a fix is being implemented.
May 16, 16:57 CEST
May 16, 2024
Resolved - This issue has been resolved.
May 16, 18:40 CEST
Identified - Some users Magento v2 integrations may experience timeouts and Magento servers are not responding in time.
Issue was identified on Magento's side.

May 16, 14:09 CEST
Resolved - This incident has been resolved.
May 16, 17:24 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 10:13 CEST
Completed - The scheduled maintenance has been completed.
May 16, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 13:00 CEST
Scheduled - Colis Privé will be conducting some technical maintenance on their API on May 16th, 2024 between 13.00 and 14.00. Customers may experience a few minutes of downtime during that time window.
May 16, 09:22 CEST
Resolved - This issue has been resolved.
May 16, 09:27 CEST
Monitoring - A fix has been implemented, and we are monitoring the results.
May 15, 18:46 CEST
Identified - The issue has been identified and a fix is being implemented
May 15, 18:04 CEST
Investigating - We are currently investigating the issue.

Total order weight doesn't match sum of Item weights, leading to Errors in incoming order view.

As a workaround orders can be created currently by editing the order and adjusting the total order weight, or alternatively setting a weight via shipping rules.

May 15, 17:06 CEST
May 15, 2024
Resolved - Das Problem wurde behoben.

This incident has been resolved.

May 15, 17:30 CEST
Monitoring - Der Dienst scheint wiederhergestellt zu sein. Wir werden diesen Vorfall weiter beobachten.

The service seems to be recovered. We will continue monitoring this incident.

May 15, 17:20 CEST
Investigating - Wir untersuchen derzeit diese Situation.

We are currently investigating the issue.

May 15, 17:01 CEST
May 14, 2024
Resolved - This incident has been resolved.
May 14, 17:35 CEST
Identified - The issue has been identified and a fix is being implemented.
May 14, 16:20 CEST
Investigating - We have received reports of an inaccurate error message showing on Sendcloud panel, when editing an order. The error might prevent the order from being saved and the label from being created. Our team is investigating the issue closely.

We will soon provide further updates.

May 14, 15:41 CEST
Resolved - This incident has been resolved.
May 14, 10:31 CEST
Monitoring - Order import for Bol.com integrations has resumed and the service is operational again. We continue monitoring the service accordingly.
May 14, 10:18 CEST
Investigating - We are currently experiencing issues importing orders from Bol.com integrations. We are investigating the issues and we will provide further updates soon.
May 14, 09:43 CEST
May 13, 2024
Resolved - This incident has been resolved.
May 13, 16:30 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 14:06 CEST
Investigating - We are currently investigating the issue
May 13, 09:56 CEST
Resolved - This incident has been resolved.
May 13, 16:30 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 14:06 CEST
Investigating - We are currently investigating the issue.
May 13, 09:48 CEST
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
Resolved - Il problema è stato risolto.

This issue has been resolved.

May 8, 14:02 CEST
Monitoring - La correzione è stata implementata e stiamo monitorando i risultati.

A fix has been implemented, and we are monitoring the results.

May 8, 13:04 CEST
Investigating - Al momento stiamo conducendo un’indagine sul problema.

We are currently investigating this issue

May 8, 12:00 CEST
May 7, 2024
Resolved - Das Problem wurde behoben.
May 7, 15:01 CEST
Monitoring - Es wurde eine Lösung implementiert und wir beobachten die Ergebnisse.
May 7, 10:29 CEST
Identified - Das Problem wurde identifiziert und an einer Lösung wird derzeit gearbeitet.
May 7, 10:26 CEST
Investigating - Wir untersuchen derzeit diese Situation.
May 7, 09:49 CEST
Resolved - Das Problem wurde behoben.
May 7, 09:15 CEST
Monitoring - Der Dienst scheint wiederhergestellt zu sein. Wir werden die Ankündigungen der Labels weiter beobachten.
May 7, 09:03 CEST
Investigating - Wir untersuchen derzeit diese Situation.
May 7, 08:53 CEST
May 6, 2024
Resolved - Ce problème a été résolu.
May 6, 17:29 CEST
Monitoring - Un correctif a été déployé et nous surveillons les résultats.
May 6, 17:00 CEST
Investigating - Nous enquêtons actuellement sur la source de ce problème.
May 6, 15:06 CEST
May 5, 2024
Completed - The scheduled maintenance has been completed.
May 5, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:00 CEST
Scheduled - Wir möchten, dass Ihre Versandprozesse im Arbeitsalltag so reibungslos wie möglich funktionieren. Deshalb nehmen wir am Sonntag, den 05. Mai 2024 zwischen 06:00 Uhr und 08:00 Uhr (MESZ) Wartungsarbeiten an der Anwendung vor.

In diesem Zeitraum stehen die Webservices von DPD Deutschland nicht zur Verfügung. Nach dem Wartungszeitfenster kann der Betrieb wie gewohnt fortgesetzt werden.

Vielen Dank für Ihr Verständnis!


We want your shipping processes to run as smoothly as possible in your day-to-day work. That is why we are carrying out maintenance work on the application on Sunday, May 05, 2024 between 06:00 and 08:00 (CEST).

During this period the DPD Germany web services will not be available. After the maintenance window operations can continue as usual.

Thank you for your understanding!

May 3, 09:29 CEST